Hotellit uima-altaalla - Sawston, Cambridge

”Beautiful place and super helpful front desk staff. Charles was very helpful ”

”Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick...

”We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband...

”While the core service was adequate, the hotel's online listing contained misleading elements that significantly impacted the experience. The Good -The staff was welcoming, polite, and helpful on arrival. The room was clean and tidy. The Bad & Misleading:My major issues stem not from the staff, but from the inaccurate presentation on the listing. The 9.6 rating is baffling based on the discrepancies. 1. GROSSLY MISLEADING IMAGES: This is the biggest issue. The photo gallery is a serious...

”Stay at this hotel often, usually everything is perfect and I enjoy staying here often. This time on arrival, there seemed to be an odd smell in the corridor whe getting out the elevator, when I entered the room there was sliders in the bottom of the toilet and half a loo roll like it had been used and not cleaned. The rest of the room was clean as usual. When I returned back on the second day, the toilet was ‘running’, like the system was filling up with water but it never stopped. Had to flush...