4/10 Huono
Risto
26.8.2022
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Decent room with poor services
The ratings for this hotel were not very good so we did not have high expectations. The first impressions exceeded our expectations and the room was good. Nothing spectacular but OK with two large beds, 40" TV (or so), A/C and decent restroom. Nothing to complain about cleanliness too. We don't like fully carpeted floors and lacking bidee on toilet but that seems to be common in US.
But there were two things that almost spoiled our 10 night visit. Firstly the so called breakfast was really really poor! Only available items were very scarce selection of toasts, juice, cereals, youghurt and fruits. And then of course brown water (that they called coffee). On some days there were also hamburgers but not enough even for all early customers. The breakfast room's capacity was far from enough on days when hotel hosted two larger groups.
Another major flaw was cleaning. Room cleaning took place only by request. We wanted to save their efforts and asked first cleaning only after three nights. But we got it only after 5th night even requesting several times. I have to say that some of the receptionists were quite unpolite when we were asking service. Altogether our room was cleaned twice during our 10 night visit!
The location of the hotel is good quite close to major highways and not far away from Southcenter mall. If breakfast and cleaning would be on proper level I could even recommend the hotel.
Risto
Yöpyi 10 yötä elokuussa 2022