2/10 Hirveä
Laura
Matkusti perheen kanssa
4.7.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a bad experience staying at this hotel. When i checked in to my room there was dirty laundry item that smelled like vinegar sitting on the bathroom sink . I called the front desk & lady came to pickup dirty item. That made me question if my room had been cleaned or how was this missed? Anyways later 11:35pm people staying in the room above us started being extremely loud stomping ,kids running around. i called front desk to complain they said they would go upstairs and see what they can do. After few minutes went by and loud sounds continued I decided to go downstairs since it was now close to midnight and they were still being loud. The front desk guy named Night said he hadn’t had a chance to go talk to people because he was busy. I asked if i can switch rooms he said there were none Available. He did nothing to help accommodate the situation. I told him i would wait in the lobby until he talked to people upstairs. I sat in the lobby for maybe 20mins. Around 12:20am front desk said he was gona run upstairs & talk to the the people. But he lied he went thru the exit door by elevator and went outside instead, then came back inside a few minutes later & tells me everything has been taken care of. I asked him to confirm he had gone upstairs & talked to the people. He said no he didn’t because he didn’t hear noise so it was policy he could not disturb them. I showed him videos of the loud sounds & but he did nothing. Because of this experience i will not stay here again
Laura
Yöpyi 1 yön heinäkuussa 2025