8/10 Hyvä
Anthony, Unley
23.7.2025
Hyvää: Siisteys ja henkilökunta ja palvelu
When first booking I had booked the Superior room but when arriving realized for some reason the windows in the room do not open. Being I was staying for two weeks there is no way I could have stayed in a room for that amount of time with no air. The rooms also smelt a little stale from having no air flow. Maybe the windows could be opened and set a lock for the amount it opens if it's a safety issue? I asked to be upgraded to the Junior suite which I loved although I was charged for the night I didn't even stay at the hotel as my flight was cancelled for the upgrade also which I really didn't understand. I had booked the original room the day before so no sure why I was paying for the upgrade I made the next day. Some things around the hotel definitely need attention but the staff is truly what made the stay amazing. They were caring, consistent and ensured every ones needs were met. I really think the cleaners do an amazing job as do the front desk staff you all need an applause for your hard work.
Anthony
Yöpyi 16 yötä heinäkuussa 2025