Matkat – Shiroka Lŭka

We had a very disappointing stay. Both rooms we were given had clear cleanliness issues, which is unacceptable when you’re paying for a hotel. Despite raising this properly and providing documentation, we received no meaningful response—just a €10 refund at checkout with no apology. The handling of the situation was poor, and the staff showed little understanding, even interrupting when we tried to explain. Based on this experience, I would not recommend staying here.

スタッフの若い男の方が大変親切な方でとても綺麗なお部屋にしてくださり感謝しています。USからの大切なお客様もこの素敵なホテルのレストランでのディナーを楽しんでくださったご様子で安心致しました。美しいプロブディフの街で自分のアパートに戻って来たように落ち着く場所になりました。有難うございました。

Excellent location, very close to the Fortress. Take time to enjoy the spa, which includes a steambath, jacuzzi, and sauna. The dinner was delicious, with live music as well. Most important, the staff were great and very helpful !

Stedet er OK, men der er en hel del støj fra en børnehave lige ved siden af. Der er et lille TV med elendig lyd og en enkelt kanal. Måske lidt for dyr i forhold til andre tilsvarende steder. Ellers god central placering.