2/10 Hirveä
Esa
21.8.2024
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Poor and unprofessional service
We stayed at the hotel 6 nights in July, and experienced a lot of poor and unprofessional service. We ordered drinks and food at the terrace restaurant. When the waiter drops the cooler by our table, spilling water and ice on our purse, iphone and feet. No apology. He goes away and gets new cooler, and does not offer help the dry our stuff. When I get my food, it is wrong, they have replaced vongole mussels with some cheap stuff. I say that this is not what I ordered and paid for. They take away the food. After a while the waiter comes again, and says that the kitchen is closed and I will get no food. No apology. Really unprofessional service.
Another time order a bottle of wine. When it is served, the waiter is trying to open a wine bottle for the first time in his life, the manager shouting advice behind his back. Pieces of metal landed on our table when the poor guy was trained in front of our eyes. We felt that we had been dropped to a Gordon Ramsay show with restaurant nightmare.
The food at the breakfast was ok, but the food served during the day and night wasn't.
When arriving at the hotel we were offered a parking place at the parking lot. When checking out I noticed that they had charged 50 euros per day, without telling us. We I made a note of this to the service lade, I got an arrogant response: you should have read the small print in the contract.
One more thing: do not try to use the restaurant washroom - every second time it is out of paper.
Esa
Yöpyi 6 yötä heinäkuussa 2024
