Simply put, this is the worst hotel at which I've stayed in my life. The managers engage in fraud and abuse of guests to line their pockets and fail to provide anything approaching customer service. I do not take these words lightly, and if you don't believe me, simply read the other 198 reviews about the "customer service" they provide to their guests.
They are the rudest and nastiest human beings with whom I've ever had the misfortune of dealing with in 30 years in the travel industry. Upon arrival, I was subjected to literal screaming, threats, abuse, and suggestion that they would call the cops: this for the simple act of arriving to check into my room (which I had already paid for). They said check-in was closed. When I showed them the booking, which CLEARLY lists a 24/7 front desk, they had no response.
Quickly they switched to "scam mode", first insisting that I hadn't paid for my reservation, and demanding cash up front. When I showed them my fully paid reservation, with receipt in tow, they switched to the next scam mode, now demanding exorbitant fees for additional services: for a "late check-in fee". I asked them where that was listed. Again, no reply. Then a further charge for a "key deposit."
These are nasty, rotten, human beings who are stealing from their customers on a regular basis by overcharging, double charging, and inventing bogus fees.
They should be put out of business.
