4 ulkouima-allasta, aurinkovarjoja, aurinkotuoleja
Tarkista saatavuus

Arvostelut: Sheraton Soma Bay Resort

5 out of 5
Sheraton Soma Bay Resort
Soma Bay, Soma Bay

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 107 kautta 196 arvostelua" "
Arvosana 8 - Hyvä. 64 kautta 196 arvostelua" "
Arvosana 6 - OK. 17 kautta 196 arvostelua" "
Arvosana 4 - Huono. 5 kautta 196 arvostelua" "
Arvosana 2 - Hirveä. 3 kautta 196 arvostelua" "

9,2/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Jesse

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Der Ablauf der Dusche ist auf dem höchsten Punkt, Wasser steht immer drin. Die Räume haben Sanierungsbedarf,
Yöpyi 7 yötä toukokuussa 2024
Noha vastasi 23.5.2024
Dear Ms.Jesse, Please accept my sincere apologies for the condition of your room. I have informed the relevant department to take corrective action. Please note that a significant portion of the hotel rooms are currently under renovation.Noha Kamel, Director of Quality Assurance

10/10 Loistava

JOHN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Definitely it is one of our best vacation spot from many places we visited. No humidity, no mosquitoes, good service and good food. Staff was very friendly, helpful and trying to please in every turn. The beach is clean and sandy. The sea is slightly cool (it was early April) when you enter but very nice afterwards. The weather was between 76 -82 around the clock! Some areas of the building are showing their ages. But still well maintained. The food was plenty and very tasty. Attention to details was very noticeable. How can you beat such a place 🙏🐟👋🥰 We are planning to come again for sure!👍👍👍👍🙏🙏❤️❤️❤️
Yöpyi 8 yötä maaliskuussa 2024
Noha vastasi 6.4.2024
Dear Mr.John, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Shujaatali

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
We had one full day no hot water. No one came even after repeated calls. Yaseer in dinning supervisor was great.
Yöpyi 4 yötä tammikuussa 2024
Noha vastasi 16.1.2024
Dear Mr.Shujaatali, Thank you for providing feedback. Please accept my sincere apology for the water cut. I have notified the relevant department to take appropriate action.Noha Kamel, Director of Quality Assurance

10/10 Loistava

Amanda Elizabeth

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä joulukuussa 2023
Noha vastasi 26.12.2023
Dear Ms.Amanda, Thank you for providing your feedback. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 Loistava

Mustafa

Yöpyi 7 yötä joulukuussa 2023
Noha vastasi 16.1.2024
Dear Mr.Mustafa, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 Loistava

Mohamed

Matkusti perheen kanssa
Excellent service at the reception, room, amenities including the restaurants and the beach.
Yöpyi 11 yötä marraskuussa 2023
Noha vastasi 21.11.2023
Dear Mr.Mohamed, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay and wish you a wonderful day!Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Christine, Oberuzwil

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Das Hotel ist in die Jahre gekommen. Personal super freundliche. Einrichtung sehr sauber. Lage super. Windsurcenter gutes Personal, Material könnte besser sein. Animation schlecht, nicht dem Klienten angepasst.
Yöpyi 14 yötä marraskuussa 2023
Noha vastasi 19.11.2023
Dear Ms.Christine, Thank you for providing feedback. We will soon be renovating the rooms. Regarding your note about the animation, I have shared it with the relevant department for corrective action.Noha Kamel, Director of Quality Assurance

10/10 Loistava

Alessandra

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wunderbarer Ort für Wassersport und Schnorcheln, grosszügige und gepflegte Anlage!
Yöpyi 7 yötä lokakuussa 2023
Noha vastasi 19.11.2023
Dear Ms.Alessandra, Thank you for participating in the survey. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 Loistava

Mona

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Noha vastasi 28.9.2023
Dear Ms.Mona,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

10/10 Loistava

Shereen

Matkusti perheen kanssa
Yöpyi 3 yötä kesäkuussa 2023
Noha vastasi 15.6.2023
Dear Ms.Shereen,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

10/10 Loistava

Hala

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä toukokuussa 2023
Noha vastasi 21.5.2023
Dear Ms.Hala,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

8/10 Hyvä

Sharif

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä huhtikuussa 2023
Noha vastasi 25.4.2023
Dear Mr.Sharif,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

8/10 Hyvä

Maria

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wir hatten eine Seniorsuite mit 79 m2 war super👌 Am Meer war alles tiptop. Nur der Service war mittelmessig in den Restaurants. Unkontrolliertes abräumen bevor mann fertig gegessen hat. Ideale Familienhotel😊
Yöpyi 12 yötä huhtikuussa 2023
Noha vastasi 25.4.2023
Dear Ms.Maria,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Please accept my sincere apology regarding the service, I have informed the manager of the restaurant about the service issue to apply a corrective action. Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Nadia

Hyvää: Siisteys ja henkilökunta ja palvelu
Breakfast was great , beach is wonderful,
Yöpyi 4 yötä huhtikuussa 2023
Noha vastasi 24.4.2023
Dear Ms.Nadia,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Loistava

Emiliya

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä huhtikuussa 2023
Noha vastasi 16.5.2023
Dear Ms.Emiliya,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Loistava

Josef

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ich wurde noch nie so gut behandelt als Allergiker. Jeden Abend wurde mir das Buffet erklärt und auf Wunsch spezielle Gerichte zubereitet. Auch ansonsten unglaublich professionelles und liebevoll freundschaftliches Personal, zu dem wir hoffentlich den Kontakt behalten können. Speziell hervorheben möchten wir einige Personen: Chefkoch Rafik Ali Alle weiteren Chefkochs Chef de Service Barman Ahmed Rashad Lifeguard Ahmed Sayed Barbary Mohammed Fathiy vom Team Housekeeping Dies sind nicht weniger als Freunde für uns nach nur einer Woche, wir wurden noch selten so gut behandelt. Auch sonst bekommt man von allen Angestellten immer ein Lächeln und freundliche Worte. Wann immer es Reklamationen von anderen Gästen gab, hatten wir das Gefühl, dass eher der Gast das Problem ist. Die Angestellten sind super geschult und lesen einem jeden Wunsch von den Lippen ab! Vielen Dank für diese Erfahrung. Bitte dem Hotel mitteilen.
Yöpyi 8 yötä huhtikuussa 2023
Noha vastasi 21.4.2023
Dear Mr.Josef, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 OK

Leon

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2023
Noha vastasi 17.5.2023
Dear Mr.Leon, Please accept my sincere apology that we haven't your expectation, please can you advise more details regarding your rating, I wish you a great day. Noha Kamel, Director of Quality Assurance

10/10 Loistava

Dr. Sarah E.

Yöpyi 10 yötä huhtikuussa 2023
Noha vastasi 18.4.2023
Dear Dr.Sarah, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Hossam

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The setting is magical. The hotel looks tired and needs refreshing. Management staff and housekeeping were excellent Restaurants staff, especially at breakfast, were not so good. They are under the impression that good service is being obsequious when they are actually ineffective.
Yöpyi 1 yön huhtikuussa 2023
Noha vastasi 18.4.2023
Dear Mr.Hossam, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Please accept my sincere apology regarding the staff service at breakfast room. Noha Kamel, Director of Quality Assurance

10/10 Loistava

Rainer

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sehr perfekt und entspannt.
Yöpyi 7 yötä huhtikuussa 2023
Noha vastasi 10.4.2023
Dear Mr.Rainer, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Loistava

Mary

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I stayed in Sheraton Soma Bay 6 years ago and I was not impressed with the food and buffet. But this time its a totally different story. The buffet was fantastic and the service was amazing . Special thanks to the room attended Mohamed . Special thank you for Yasser "restaurants manager" he answered my questions . And most importantly to assistant Manager Monssef , he was very accommodating in all our requests. Mr. Monssef went over and above and made us feel welcomed .
Noha vastasi 26.2.2023
Dear Ms.Mary, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Ursula

Yöpyi 1 yön helmikuussa 2023
Noha vastasi 19.11.2023
Dear Ms.Ursula, Thank you for participating in the survey. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 Loistava

Marie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Un complexe assez grand mais avec beaucoup d'espaces. Hors saison tres agréable, peut-être chargé en saison. Situé dans une zone très securisée, de jour comme de nuit, l'accès à la zone de Soma Bay est fermé par des gardes. Notre chambre était agréable avec tout le confort nécessaire (literie excellente) peut-être un peu "old school" mais rien à redire. L'accès à la plage est immédiat et 5 minutes de marche permettent de rejoindre "the jetty" et de faire du snorkeling à l'intérieur du lagon ou juste à son bord extérieur sans accompagnement. Coraux et poissons variés et magnifiques, eau très claire. Côté nourriture, pour un français ça mérite encore un peu de progrès mais on trouve toujours quelque chose à manger de local et bon. Animation disponible mais non utilisée et pas gênante. En bref, un super lieu pour un séjour calme et reposant.
Yöpyi 6 yötä tammikuussa 2023
Noha vastasi 5.2.2023
Dear Ms.Marie, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Loistava

Jesse

Yöpyi 3 yötä joulukuussa 2022
Noha vastasi 20.12.2022
Dear Ms.Jesse,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 Hyvä

ladislav

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
nicht gefallen-muesste Flug ( Condor) extra anrufen, buchen...Zeitraubend...
Noha vastasi 18.12.2022
Dear Ms.Ladislav, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Loistava

jenan h mikhayel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Super
It was amazing the staff are super friendly everybody’s helpful The ocean and the location is one of guide in the world the food and the service is excellent
Yöpyi 2 yötä joulukuussa 2022
Noha vastasi 11.12.2022
Dear Mr.Jenan, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Loistava

serge

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
emplacement,plage,snorkling et plongée excellents bel hotel ,bons restaurants,personnels excellents
Noha vastasi 29.11.2022
Dear Mrs.Serge, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 OK

Matthias

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
Insgesamt akzeptable - das Fitness center ist nur ein Raum und lässt zu wünschen übrig. Personal, Strand und Buffets sind sehr gut. Wlan war grösstenteils nur schwer und über IT Support machbar - nicht zufriedenstellend !
Noha vastasi 28.11.2022
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

10/10 Loistava

Aly

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2022
Noha vastasi 18.11.2022
Dear Mr.Aly, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Hisham, Cairo

Yöpyi 1 yön lokakuussa 2022
Noha vastasi 16.5.2023
Dear Mr.Hisham , I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Yvonne

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Zu Beginn unseres Aufenthaltes hatten wir uns mehrmals über Wassereinbruch in unserem Zimmer beschwert. Nach der vierten Rückmeldung konnten wir für die letzten zwei Nächte in ein anderes Zimmer umziehen. Es wurde uns sogar eine Suite zur Verfügung gestellt, was sehr nett war. Wir hatten einen super Aufenthalt. Personal, Essen, Anlage und Umgebung waren super. Gewünscht hätten wir uns, dass man unser Anliegen, mit dem Wasser im Zimmer, schon bei der ersten Rückmeldung ernst genommen hätte. Lediglich der Umzug in ein anderes Standard Zimmer hätte uns schon gereicht. Vielen Dank auch für die Rückmeldung auf mein letztes Feedback, was ich über ebookers.ch abgegeben habe. Wir hatten einen super Urlaub. Danke
Yöpyi 7 yötä lokakuussa 2022
Noha vastasi 25.10.2022
Dear Ms.Yvonne, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 OK

Ibrahim

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
I had a great experience about this hotel 3 years ago when I stayed there am not sure if management changed?! I recommended the hotel to my niece that was celebrating her honeymoon she just got married two weeks ago and that was my gift for her. I live in US and used my credit card for the payment I could easy dispute the charges however it is not my way. Unfortunately she complained about her stay and quality of the food even she complained to front desk who couldn’t help or at least offer to upgrade her room as kind of compensation . It is basic customer service. I thought it is better to write directly to the hotel instead of leaving bad reviews on trip advisor…etc looking forward to hear from the management
Yöpyi 4 yötä syyskuussa 2022
Noha vastasi 7.10.2022
Dear Mr.Ibrahim, We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Noha Kamel, Director of Quality Assurance

10/10 Loistava

Monika

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Personal allesamt super freundlich und hilfsbereit, Essen war immer gut und es gab genügend Auswahl um immer etwas zu finden was einem schmeckte.
Yöpyi 7 yötä syyskuussa 2022
Noha vastasi 3.10.2022
Dear Ms.Monika, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Loistava

Tamer

Yöpyi 7 yötä toukokuussa 2022
Noha vastasi 16.5.2023
Dear Mr.Tamer, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Sarah

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä elokuussa 2022
Noha vastasi 16.5.2023
Dear Ms.Sarah, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys
Over Crowded
Not too good experience this visit despite having better experiences before. Hotel overcrowded with no sufficient staff to serve specially on the beach & inside the restaurant.
Yöpyi 3 yötä elokuussa 2022
Noha vastasi 23.8.2022
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

2/10 Hirveä

Mohamed

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Awful experiance
It qas an awful experiance
Yöpyi 4 yötä elokuussa 2022
Noha vastasi 21.8.2022
Dear Mr.Mohamed, We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

10/10 Loistava

Mohamed

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä heinäkuussa 2022
Noha vastasi 27.7.2022
Dear Mr.Mohamed, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 Hyvä

Amro

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
We have had a great stay the room was very clean and hotel amenities
Yöpyi 4 yötä kesäkuussa 2022
Noha vastasi 27.7.2022
Dear Mr.Amro, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 OK

EHAB

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The design of the hotel is unique, in the form of a beautiful pharaonic temple, with a private beach. Hotel staff are very helpful and always smiling. Restaurant Abidos serves delicious meals. you have to book the All inclusive option as there aren't many option outside the hotel. The hotel was crowded with many local guests, and probably selling its rooms cheaper by far to accommodate employees of companies or unions, which is not an advantage at all for the rest of the guests coming from outside Egypt.
Yöpyi 4 yötä kesäkuussa 2022
Noha vastasi 7.7.2022
Dear Mr.Ehab, Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay Resort. I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 Hyvä

Danijel, Wilen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Positiv: Angenehmes Ambiente, freundliches Personal, schöner Strand, grosses Zimmer. Negativ: Fitnesstudio veraltet und wenig abendliche Animation/Aktivität.
Yöpyi 7 yötä toukokuussa 2022
Noha vastasi 7.7.2022
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 Hyvä

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Personal bemüht.
Yöpyi 9 yötä toukokuussa 2022
Noha vastasi 15.5.2022
Dear Mr.Michael, Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. Noha Kamel, Director of Guest Experience

10/10 Loistava

Virginie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
C'est beau, c'est un palais. Le personnel très gentils. C'est tres bon, et de grande qualite.
Yöpyi 1 yön huhtikuussa 2022
Noha vastasi 15.5.2022
I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. Noha Kamel, Director of Guest Experience

8/10 Hyvä

Sinem Jülide

Yöpyi 4 yötä maaliskuussa 2022
Noha vastasi 27.7.2022
Dear Ms.Sinem, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 Loistava

Amr

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2022
Noha vastasi 3.3.2022
Dear Mr.Amr, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. Noha Kamel, Director of Guest Experience

8/10 Hyvä

Waguih

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä tammikuussa 2022
Noha vastasi 26.1.2022
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

6/10 OK

ahmed f

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Not a 5 star!
The hotel is old yet clean. The rooms are basic with no toiletries except for shampoo, shower gel, and conditioner. The hotel is on z bay, the beach is beautiful and there are some corals nearby for snorkeling We were on half board basis. The open buffet breakfast was very good, dinner was quite bad as the food was mostly tasteless. All in all, not a 5 star hotel, maybe 3.5 at the most. Sheraton needs to do some major work if they want to sell this as a 5 star hotel.
Yöpyi 2 yötä joulukuussa 2021
Noha vastasi 6.12.2021
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur. Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance. Yours sincerely, Noha Kamel, Director of Guest Experience

8/10 Hyvä

Marianne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Plage magnifique ainsi que l'aménagement de la pisine et autour de la piscine. Bons buffets. Très bruyant le soir lors des 6 jours de séminaire (musique très forte et certains participants sont restés dans le jardin jusqu'à 3h. du matin en criant, rigolant ou parlant très fort entre eux ... )
Yöpyi 7 yötä marraskuussa 2021
Noha vastasi 23.11.2021
Thank you for sharing the feedback , please accept my apology regarding any inconvenience , I wish to welcome you back at Sheraton Soma Bay Resort. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 Loistava

Sergey

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The architecture of the hotel is stunning, it adds to the feeling of exclusivity when staying in the hotel. The facilities are well kept and clean. One of the advantages is advantage is the proximity to the jetty that leads to a coral reef. There are several criticisms. Although there is plenty of staff in the restaurant, very few of them seem to speak English, German or Russian. One more criticism is regarding an entertainment program, which could be drastically improved. The only show (a folk show) that was planned took place in a cafe that was difficult to find.
Yöpyi 4 yötä marraskuussa 2021
Noha vastasi 17.11.2021
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay ,I have shared the issues with the concerned managers for a corrective plans, I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 Hyvä

marcus

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Great location, beach and views, stunning reef nearby. Friendly staff. But: the hotel is getting seriously run-down, and seems to cater for families and groups. Not representative for a Sheraton, as it lacks the premium-feeling. Worst was the Spa, with rather annoying sales people, continuously going around the beach, and overselling their product. We booked 2 massages, the first was good, but for the 2nd, once they knew was our last, the staff was desinterested and gave a poor quality. Combined with prices on European level it gave me a bad taste in my mouth, again not fitting the premium of Sheraton. But, we had a very nice holiday, so I do not want to complain too much...
Yöpyi 7 yötä lokakuussa 2021
Noha vastasi 25.10.2021
Thank you for sharing the feedback , Please accept my apology regarding the massage experience , I have shared the feedback with the concerned manager for a corrective action. I wish you a great day. Noha Kamel, Director of Guest Experience