6/10
I booked late during Hoopfest so it may have been a room availability issue but I was given a room in what seemed like the pet friendly area of the hotel. The hallways smelled of cat litter. The room was clean but had a very strong bleach odor. Understandable for a pet friendly room but not really when traveling without pets. I would consider staying here again if I was traveling with my dog but otherwise no.
Another issue I had was with the reservation. When I made the reservation I noted that it would be a late check in. At around 8:00PM I receved a call asking if I was still going to be checking in. I informed them that I had requested a late check in and was told there were no notes stating that. I informed them that I would be checking in but it wouldn't be until midnight or later and that they had my card number to gurantee. At about 10:00pm I received another phone call asking if I was still going to be checking in. I informed them of the late check in and was again told that there were no notes on the account stating that. I asked that they put a note in as I was very busy and didn't want any more phone calls about this issue. At about 11:45PM I receive another phone call asking if I was still going to be checking in. I went over the late check in again and was again told that there were no notes on the account stating that. After the second call I specifically asked for the account to be noted and to have no more phone calls about it and was still called again.
John
Yöpyi 1 yön kesäkuussa 2025