4/10 Huono
Patricia
Matkusti perheen kanssa
6.6.2024
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The customer service was superb. They were genuinely kind and did everything they could to accommodate, but not syrupy and fake. I can’t say enough about how every interaction felt like you were talking to a friend who cared. HOWEVER, the hotel is dirty. The first room had a disgusting amount of green soap scum on the shower head and the drain was stopped. We called and our room was switched cause maintenance gets off at 3p. We got the room next door which was super convenient. This room was cleaner, but the bathroom had a faint smell of urine and there was hair and dust in the corners. The couch was dirty. You can tell someone is wiping the rooms down and changing the sheets, but it does not appear anyone does a deep clean. It’s a small town with limited hotels and I imagine limited staff. I won’t be staying here again, but that is not due to the customer service. I really enjoyed the staff.
Patricia
Yöpyi 1 yön toukokuussa 2024