Chalet't – St Helens

"I made a booking to NOVOTEL hotel, which is 4 star hotel. I did not received any information on change of the hotel into A&O which I do not know anything. At the (still) Novotel reception I checked in BUT after this I was asked to step out of the Novotel hotel to go into other building! I went there and as soon as I opened the door I realized I was at IBIS hotel and the room was IBIS. IBIS hotel IS 3 star hotel. I know as I have used both Novotel and IBIS chains several times. BUT I consider to be cheated as I pay 4 star Novotel room BUT I received 3 star IBIS hotel room! I think hotels. com or the hotel chain (A&O) should refund me as this is fraudulent behaviour to sell higher price hotel name and provide lower price room! I would have been able to get e g Premier Inn room whith half the price I paid for this IBIS room even though I believed to get NOVOTER level room! I am really in shock that HOTELS.COM is doing this to me and cheat its clients! I am really unsatisfied with this!!!!! Awful cheating are fraud I would say!!!!!"

"Aamiaisella oli tuoreita tarjolla. Lisäksi monipuolinen brittibreku."

"Hotellihuoneessa ei ole puhelimessa kenttää, huone kylmö ja varsinkin kylpyhuoneen lattia."

"Brand new interior design and clean. Nicely decorated spaces. Super friendly staff. Great and convenient location."

"Siisti hotelli, tilavat huoneet ja suhteellisen hyvä sijainti"

"Sijainti erinomainen Piccadillyn laidalla. Siistit toivat huoneet."

"It was a pleasant stay. Air conditioning was working and everything was looking kind of new. There was no fridge which was a big minus for us but I get many people don't need it. TV had streaming capability and shower was pretty good. Check-in was via computer but it was fast. Good experience overall!"

"Clean hotel, cosy rooms. Great breakfast! Conveniently located to explore Manchester. If you like craft beer, Manchester's finest breweries are in the neighborhood."

"Convinient location. Can walk indoors to terminals in minutes. Nice breakfast. "