Kasino

Arvostelut: Ameristar Casino Resort and Spa

4.5 out of 5
Ameristar Casino Resort and Spa
1 Ameristar Blvd, St. Charles, MO

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 532 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 213 kautta 1000 arvostelua" "
Arvosana 6 - OK. 106 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 84 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 65 kautta 1000 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Jeff

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Marcus

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
This was our second stay. We had a great experience the first time. Not having an exhaust fan with a shower and tiny toilet closet is terrible.
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Steve, Carol Stream

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
No hot water for the morning shower.
Yöpyi 1 yön toukokuussa 2024
Ameristar vastasi 22.5.2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 Loistava

Matthew

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, easy, and full of stuff to do.
Yöpyi 2 yötä toukokuussa 2024
Ameristar vastasi 21.5.2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

2/10 Hirveä

Michelle

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.
Yöpyi 1 yön toukokuussa 2024
Ameristar vastasi 21.5.2024
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

10/10 Loistava

Kari

Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 21.5.2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Hyvä

Jonah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Online check in didn't work, but I was able to check in no problem at the counter. Staff is very friendly and helpful
Yöpyi 1 yön toukokuussa 2024
Ameristar vastasi 21.5.2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

2/10 Hirveä

Michael

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period. Positives: - great location by a major freeway and lovely, historic St. Charles - large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River - the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details - easy parking Negatives: - the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting - the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open - they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab - check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't - I have MUCH more to note; Expedia won't permit me to share much more: space limits
Yöpyi 3 yötä toukokuussa 2024
Ameristar vastasi 13.5.2024
We're sorry to hear about your recent experience at our resort. We appreciate your feedback.Our indoor and outdoor pools are connected, so both are closed during the winter months for safety reasons.We apologize for any inconvenience you experienced with check-in and communication. Your feedback is valuable, and we'll work on improvements.If you'd like to discuss further, please contact us directly.

10/10 Loistava

Matt

Hyvää: Siisteys
Clean rooms
Yöpyi 2 yötä toukokuussa 2024
Ameristar vastasi 13.5.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

Margaret

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Ameristar vastasi 10.5.2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Hyvä

Angela

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 30.4.2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 Loistava

April, New Castle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wet. Ice property, convenience was key!
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 30.4.2024
Thank you for visiting us! We’d love to have you visit again.

8/10 Hyvä

Arlett

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Room could have been cleaned more thoroughly and needs some updating. These rooms use to be so nice. It was always a good place to come for a staycation.
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 23.4.2024
Thank you for your feedback. We're sorry the cleanliness of your room didn't meet expectations, and we'll address this with our team. We appreciate your comments about updating our rooms. Our hotel is currently undergoing a remodel. We hope to welcome you back for a better experience soon.

8/10 Hyvä

Tammy

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay at the Ameristar.
Yöpyi 3 yötä huhtikuussa 2024
Ameristar vastasi 15.4.2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Loistava

Brent

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice rooms
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 9.4.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

Linda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 12.4.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

Brent

Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 30.4.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

Nancy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rooms do not get cool enough for our temp needs!
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 9.4.2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

8/10 Hyvä

Jeffrey

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Very comfortable beds and linens
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 9.4.2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Loistava

Larry, Springfield

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 9.4.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

Rex

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ameristar is always 1st class. We had a good time. Wish more of the restaurants were open at the hotel, but there are many nearby.
Yöpyi 1 yön huhtikuussa 2024
Ameristar vastasi 5.4.2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 Loistava

Liz

Matkusti perheen kanssa
Nice hotel. Good casino. Great neighborhood.
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 1.4.2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 1.4.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

christine

Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 23.4.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

Tiana

Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 23.4.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

Teresa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful, comfortable rooms!
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 1.4.2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

8/10 Hyvä

Jeanne

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was very accommodating and the room was very clean! Will definitely stay there in the future.
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 1.4.2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

8/10 Hyvä

Linda

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We stayed 2 nights. Everything was beautiful but we did not know the hot tub was closed, the spa and nice restaurants were closed on Tuesday and Wednesday which was when we were there, and the casino was closed for 12 hours for upgrades. We had to leave and go out for dining and entertainment. Most of the nicer restaurants and shops on the historic Main Street were also closed on Tuesday and Wednesday. We visited the spa on Thursday. Nice and clean but overpriced compared to comparable quality spas. I had tried to call the front desk ahead of reservations to confirm amenities but hung up after waiting for 35 mins. Phone in room did not work
Yöpyi 2 yötä maaliskuussa 2024
Ameristar vastasi 29.3.2024
Thank you for sharing your recent experience with us. We're glad to hear that you found our property beautiful, but we're genuinely sorry to learn about the challenges you encountered during your stay, including the unexpected closures of certain amenities.We apologize for any inconvenience caused by the hot tub, spa, and select restaurants' closure during your visit. We understand the importance of providing guests with access to our facilities and will strive to improve communication regarding any temporary closures in the future.Additionally, we regret any inconvenience caused by the temporary closure of our casino for upgrades. Our aim is always to enhance the guest experience, but we acknowledge the impact this may have had on your stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Loistava

Darrell

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 29.3.2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Loistava

Deanna

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love the polite and professionalism of the staff. I had problems with my booking at the beginning, due to Travelocity site being down. The help desk was able to help fix everything. We stayed the whole weekend and had a blast. We will be back when the pool opens up
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 29.3.2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 Loistava

zella

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everyone was super nice and no problems.
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 15.3.2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 Loistava

Leonard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was awesome!!
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 15.3.2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

2/10 Hirveä

alexis

Matkusti perheen kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
This was overall a horrible stay. It started off we had to wait an hour and 45 minutes to check in because the rooms were not ready yet. I asked if we could have late check out and was told they could NOT accommodate that due to the number of check ins the next day. When we got to the room we later discovered that the main door did not shut all the way leaving the door open not safe at all. All of the tv channels did not work and the toilet paper holder fell apart . My mom was laying down and discovered there was blood stains on her sheets. We called a manager who came up and gave us sheets and called maintenance to fix the door. The manager said that they would take something off our bill , later to find out that was a lie. We went to dinner at Bugattis which is a steak house on the same property and ended up having to send back all three steaks as they were to tough to eat we couldn’t bare it. Fast forward to check out. I was told I still owed for service fee. I asked if there had been a discount applied and was told no because I booked through a third party and the hotel could not make any adjustments. I was given a voucher for thier restaurants that is good for 30 days AS I WAS LEAVING. never again I can not believe what all went on. I’ve stayed at better motels.
Yöpyi 1 yön maaliskuussa 2024
Ameristar vastasi 15.3.2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 Hirveä

Rebecca l

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Ameristar vastasi 15.3.2024
Thank you for taking the time to leave us a review. We'd like to learn more about your experience. If you want to discuss it further, please get in touch with us directly.

8/10 Hyvä

Michelle

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room and staff were great!
Yöpyi 1 yön maaliskuussa 2024
Ameristar St. Charles vastasi 6.3.2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 Huono

Vincenza

Matkusti ryhmän kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room very dark dirty and dingy. For the price, cleanliness should be a priority
Yöpyi 1 yön maaliskuussa 2024
Ameristar Casino Resort and Spa vastasi 4.3.2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

2/10 Hirveä

Mia

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was over priced with no amenities such as microwave pool or spa. Which was the reason for even booked.horrible stay will not book again
Yöpyi 1 yön maaliskuussa 2024
Ameristar Casino Resort and Spa vastasi 4.3.2024
Thank you for taking the time to leave us a review. We are disappointed to read what appears to be a response to a less than exceptional experience. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 Loistava

Tynesha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The new suites are cozy
Yöpyi 2 yötä helmikuussa 2024
Ameristar vastasi 20.3.2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Loistava

linda

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Everything about AmeriStar is great the rooms the casino, and it’s in a safe area my favorite place to stay in Saint Charles
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 28.2.2024
Linda - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

10/10 Loistava

Kathleen

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk people were exceptional
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 26.2.2024
Kathleen - We are thrilled to hear you had a great experience at Ameristar St. Charles. We welcome you to come back and stay with us again soon!

10/10 Loistava

Britney

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Chris J vastasi 23.2.2024
Britney - We are so glad you had a great experience at Ameristar St. Charles. We invite you to come back and stay with us again soon!

10/10 Loistava

Debra

Nice rooms and friendly staff
Yöpyi 2 yötä helmikuussa 2024
Chris J vastasi 21.2.2024
Debra - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Loistava

Emily

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very kind
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 19.2.2024
Emily, thank you for your five-star review. We appreciate you taking the time to leave your feedback. Come back and stay with us again soon!

8/10 Hyvä

Matthew

Yöpyi 2 yötä helmikuussa 2024
Chris J vastasi 19.2.2024
Matthew, thank you for your review! We hope you'll come back again soon for a five-star experience.

10/10 Loistava

Adam

Hyvää: Siisteys ja henkilökunta ja palvelu
I always enjoy my stay. Only two things, First, no safe in the premium suites which is the newly remodeled rooms. Second, my dining experience at Amerisports was poor. The meat used for the burgers is not the best. Would never order a burger again from there. But, I would never eat there again after the male waiter serving me rushed me during my entire dining experience and at the end never asked if I saved room for dessert or wanted any dessert. Just ended up bringing me the check.
Chris J vastasi 16.2.2024
Adam, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Loistava

Rex

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
My favorite little escape!
Always a great stay! Love coming to the Ameristar Casino! Only draw back was the restaurants not being open, only 1 or 2 choices this night.
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 16.2.2024
Rex, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 Hyvä

Brenda

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Our room was very nice and clean. We did have to request clean towels everyday. No Maid service while we were there. Very low water pressure in the shower.
Yöpyi 3 yötä helmikuussa 2024
Chris J vastasi 16.2.2024
Brenda, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Loistava

Jason

Yöpyi 2 yötä helmikuussa 2024
Chris J vastasi 16.2.2024
Jason, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 OK

Angela

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Ameristar St. Charles vastasi 8.2.2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Loistava

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay
Yöpyi 2 yötä tammikuussa 2024
Ameristar St. Charles vastasi 8.2.2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!