Hotellit uima-altaalla - Stepantsminda, Kazbegi

”Staff were extremely helpful. I arrived late and my room had not been made up. They upgraded me to a lovely room with a view instead. View was breathtaking and hotel was well designed and great restaurant and bar”

”Even though there were some initial miscommunications (when we booked the listing said "entire place with 2 bedrooms" but they meant to say only one room), the host immediately sorted it out and gave us two very nice rooms as booked. The property is beautiful with a fantastic view of Mt Kazbegi, and a nice yard, and the host is very nice and accommodating. There is a common kitchen with all the amenities: a small oven, gas, electric kettle, so it was super convenient to also make some simple...

”Vary basic”

”A lovely hotel in a lovely ski resort. Great views on the mountains from the spa facilities. Unfortunately, there is a big problem with the staff at the reception and also in the spa facilities. Unhelpful, not interested, some even bluntly rude. Some would spend their time looking at their phones while you’re talking to them. The reception staff let us check in into a room which wasn’t ready and when we got back downstairs with all our luggage (no one offered to help with the luggage) we were...