We wouldn’t stay here again, we had this booked since the 26th October 2023, and they took payment immediately at the time of booking. If we were to cancel before 4th September 2024, there was to be a charge of £20.66 to do so.
We then got an email prior to arrival on the 8th of September ((after the cancellation period) to say that they would impose a further $30 CLEANING FEE on top of what we had already paid!
I really don’t think this is a fair way of doing things at all. To cancel would have cost us $27 to do so, but they impose the cleaning charge which we object to as my husband was checking the room before we left and looked under the bed to ensure we had left nothing behind and suffice to say, their cleaning charge is a joke as there was so much fluff, dust and hair underneath the bed and they have the audacity to charge $30 when clearly they haven’t done a sufficient job in the first place. Had we known about this additional “cleaning charge” we would have used the extra money to book alternative accommodation of a higher standard. In all our years of travelling, we have never had such a charge imposed. We did not see or meet “ Hannah” at all during our stay, breakfast was just ok, we were relieved we only booked one night here.
