Hotellit uima-altaalla - Sunderland, Newcastle-upon-Tyne

”Room was big and the bed was big. Very clean throughout. The walls and headboards were a little tired looking. Our first room had faulty air con and on our last night we were given another room. We got a 30% refund for the nights we had no air con. The screen casting worked well in our first room but didn't work in the new room we moved to and the engineer, while very polite, didn't understand the issue either. The bar, breakfasts and staff were very nice.”

”Excellent experience”

”Poor customer service”

”My single room was excellent value. I was fine walking up the final flight of stairs but thought that the lack of complete lift access should have been pointed out. With the windows open it was not too hot. I had a good view from the very top of the hotel towards Gateshead. There was not much noisy from the railway during the night. The bed was comfortable. In future I will be booking directly as the hotel no longer included swimming pool access in third party bookings.”

”As many have said, this is a dated hotel with a very 1970s feel. We stayed on a Friday night as we had an early flight the next day, and the car park was very busy (as was the bar, so we ended up eating in a side room). The food was actually pretty good. The rooms were fairly basic but comfortable, and we felt safe the whole time. It was a very short walk to the airport the next morning (I asked if they did wake-up phone calls and got a firm 'no'). Still, the staff were friendly, and the hotel...

”Need more staff at breakfast as some of breakfast run out as its very slow waiting for more food and”