6/10 OK
Sarah
Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
27.5.2024
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property was on the sea front. However, the building work on the sea defences was very invasive.
We booked a sea view but were told on that it was not available as we had dogs. This was in spite of me confirming via a separate e-Mail. Eventually we were offered a partial sea view.
I had held the booking with a bank card - which I did not want to pay with - but as we were unpacking, a staff member came to the door to say that they had tried to take the money from that account. Had I known we needed to pay in advance of receiving any service, we would have used the correct card. As it was, we were made to feel as if we were trying to rip them off.
We are regular travellers and are used to settling our bill on check out. When I queried this with the manager, I was told that this was the policy everywhere.
Although our room was clean, there were a number of problems. The carpets in the communal areas were dirty and the walls of the room had clearly been marked and someone had painted over them in a different colour. This looked very unprofessional. Also, there were no wardrobes or cupboards, just shelves.
The tea/coffee was minimal, and on several days was not replenished and the towels were not replaced. We found the bed uncomfortable and it was covered by a mattress topper which made me wonder what was underneath.
We had a meal, which was poor, we were seated in the conservatory and the door was shut on us, making us feel unwelcome.
Overall. very disappointing
Sarah
Yöpyi 7 yötä toukokuussa 2024