CRU Hotel

Kaikki oli hyvin. Aamiainen loistava. Henkilökunta ystävällistä. Ravintola oli todella hyvä.

Booked a suite for a weekend with my girlfriend. It wasn't expensive but not cheap either. The hotel building is lovely and rooms are unique and personal. Suite was nice as well. I've booked two nights. In the first evening however the problems started. The hotel is located right in the heart of old town and on the mainstreet. I wasn't worried about the location because on the hotel's website it says "there are no noisy bars or taverns in the near vicinity of the hotel that could bother our visitors." Well that wasn't true. There was loud bass and yelling coming from the street all night. I called the reception in the first evening but they said there's nothing they can do (it was past 23). Next morning I asked if I could check out one night early and get the money back for second night because it was impossible to sleep. The hotel staff was really unhelpful, didn't offer any refund and never even apologized! I could understand little noise, because it summer, but at the same time suites are supposed to be the best rooms in any hotel. In the end we ended up checking out one night early, because we were on holiday and there's no point in hotel you cannot sleep in. Hotel staff never said they're sorry, but Hotels.com staff was really helpful. Overall Cru Hotel left a really bad taste in my mouth, worst hotel expience in Tallinn (or wherever I have ever stayed).