Hotellit lähellä kohdetta The Mall of San Juan

”Upon arrival on Sunday, our room was extremely cold, with the air conditioning set to 65 degrees. We were unable to adjust the temperature or turn the unit off. When we reported this to the front desk, we were told that we had to call maintenance every time we wanted to adjust the thermostat. Despite speaking with a manager and being promised that maintenance would resolve the issue, nothing was fixed. As a result, we spent three nights in extreme discomfort. Furthermore, our stay was...

”Hi, the staff were very friendly—no complaints about that. The room service was always prompt; however, the public swimming pool is located at the hotel. It’s very disgusting and poorly maintained. White debris, hair, and murky water are throughout the pool and the hot tub. It caused a rash to break out all over my body. Sadly, I did not want to go to the pool again, and the pool looked very dirty given the price of this stay and the all-inclusive package. I would expect more to be offered; food...

”Real mente todo fue super ...las personas encargadas muy amables ...volveria a este lugar ...como en familia ...”

”Our stay was great just a few lil bit of hiccups but overall 7/10”

”Overall the staff was very polite and helpful. However the last day there was a young guy I can’t recall his name. I made a verbal complain to him at the time of check out. he as playing at his phone not paying attention to the environment. I said good morning and he didn’t reply, ignoring me. This guy as I said to him is in the wrong position. The rest of the staff very polite and helpful.”

”Siisti huone, mukava asiakaspalvelu ja sijainti.”

”Regular staff”

”The vallet guys were awesome and the front desk as well , my only issue is that we were in the 10th floor , right below the restaurant so we can here everything all day all night and the room was next to the elevator. Also they never changed my bed sheets not once other than that the hotel and location were beautiful.”

”It was great experience all around”

”Loved the clean and chill vibe of the hostel definitely coming back.”

”Hotel is centrally located and is very clean. Staff was very helpful and knowledgeable about the area. The free breakfast was fine but would love to see improvements there. We didn’t enjoy the quality. Only draw back. Other great stay.”

”Room was super clean. Staff are so helpful.”

”Place was overall great. I world definitely stay again”

”Amazing!”

”We enjoyed the hotel. Everyone was wonderful and the place and room was clean and good breakfast! The only thing that I was not too happy was the pool it was small more like seat back relax not to swim in.”

”Chv”

”Beautiful hotel located on the best beach!!! We love it…”