Due to last minute changes my travel plan was cancelled. Regrettably, my request for a refund or voucher was not fulfilled. I believe that in situations where customers face unexpected changes in plans, a certain degree of understanding and leniency can go a long way in fostering customer loyalty.
While I maintain a positive opinion of the hotel itself, I couldn't help but feel a bit disappointed by the lack of flexibility in addressing my unique situation. It's not just about the monetary aspect; it's about recognizing and valuing loyal customers who, under different circumstances, would have gladly returned for another pleasant stay.
I understand the challenges businesses face in maintaining policies, but I believe exceptional circumstances call for exceptional measures. A gesture of goodwill, such as a voucher for a future stay, would have left a lasting positive impression and reinforced my loyalty to both the hotel and the booking platform.
