Aula

Arvostelut: Keio Plaza Hotel Tokyo

4.5 out of 5
Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 835 kautta 1352 arvostelua" "
Arvosana 8 - Hyvä. 347 kautta 1352 arvostelua" "
Arvosana 6 - OK. 96 kautta 1352 arvostelua" "
Arvosana 4 - Huono. 50 kautta 1352 arvostelua" "
Arvosana 2 - Hirveä. 24 kautta 1352 arvostelua" "

9,2/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Jarkko

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2022

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
What a beautiful hotel! So happy with the room, staff and amenities. Would definitely recommend!
Yöpyi 3 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Michael,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms, services and the amenities at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

6/10 OK

Janet

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
It was fine however compared to other hotels for lesser cost I didn’t think it was worth the money
Yöpyi 1 yön toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Janet,Thank you for taking the time to share your feedback.We apologize if your found our pricing not to your liking. Our rate reflects the high-quality amenities, services,and central location we provide. We appreciate your feedback and hope to welcome you back in the future.

10/10 Loistava

Tong Hei Alfred

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024

2/10 Hirveä

Yuke

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Room full of smoke smell
Yöpyi 2 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 20.5.2024
Dear Yuke,Thank you for taking the time to share your feedback.We are sorry for the issues you experienced with the smell of the room. Please rest assured that your concerns will be shared with the appropriate departments. We look forward to welcoming you back again on your next visit to Tokyo.

10/10 Loistava

Takaaki

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
部屋が広く清潔でした。
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Kwild

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very helpful staff and the food and staff were amazing
Yöpyi 4 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 20.5.2024
Dear Kwild,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Loistava

Sanghoon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Marissa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very accessible to everything. The staff has excellent customer service.
Yöpyi 5 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Marissa,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Loistava

Nick

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 13 yötä toukokuussa 2024

10/10 Loistava

Jiamin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was about 5 mins walk to shinjuku station (if you get the right exit, took me a while to find the hotel when I first arrived). Area was in the quiet area of Shinjuku but easily accessible to convenience stores, food, shopping, drug stores etc. Do check out the Shinjuku part which has a hugee play area if you have children. Room was very big and spacious. Loved it. Staffs were polite and fluent in English. There is the Airport Limo pickup/drop off at the hotel, if timing is too early, there is a pickup at Shinjuku Bus terminal too, very convenient. From Hotel to Narita airport is less than 90 mins.
Yöpyi 3 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Jiamin,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo. We look forward to welcoming you back soon, for more convenient and memorable visits!

10/10 Loistava

albert

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location and good size room
Yöpyi 5 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear albert,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

10/10 Loistava

Ihab

Beautiful hotel great service and breakfast
Yöpyi 1 yön toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Ihab,Thank you for taking the time to share your positive feedback. It's fantastic to hear that you appreciated the service from our team members and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Loistava

Conniet

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel property and the rooms were very clean. Daily room cleaning provided slippers, replenished complimentary glass water bottles and toiletries where as hotels I have stayed at only provided once per stay. A little secret that most people aren't away of, they have a subway station (Tochomae Station) right underneath their property & you can exit through their 2nd floor, as their 3rd floor is where their main entrance is located. At this level they have a great convenience store which includes drinks & food like the popular Japanese Seven Eleven stores with a great selection of souvenirs with reasonable pricing ( Godzilla, Hello Kitty) The 2 best features are that the Japan Limousine Bus stops at their hotel ( $39 price er adult includes 2 pieces of luggage & kids are $19 and include 2 pieces luggage) You must purchase your bus tickets through the Japan Limousine Bus on their website and choose the area of Shinjuku ( the ride is one an half an hour so it beats taking the train with your luggage) but double check if the bus is running based on your arrival time and you can see Keio Hotel as an option) Only Keio hotel offers a complimentary private bus to Tokyo Disney Land and Disney Sea which is only available to Keio Hotel Guests ( pre-book in advance after you reserve your Disney Tickets) Their pool is only open during the summer so check with them in advance. The staff are diverse, so many international team members who can speak English.
Yöpyi 13 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Conniet,Thank you for sharing your positive experience at the Keio Plaza Hotel Tokyo! We look forward to welcoming you back soon, for more convenient and memorable visits.

10/10 Loistava

Velibor

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They had a laundry service and the staff was awesome
Yöpyi 6 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Velibor,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Loistava

Gary

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great first class hotel; good buffet breakfast
Yöpyi 3 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Gary,Thank you for taking the time to share your positive feedback. It's wonderful to hear you enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Loistava

John

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a large hotel , very conveniently located for meeting people or for transport via Shinjuku Rail Station Excellent service
Yöpyi 7 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear John,Thank you for taking the time to share your positive review of the Keio Plaza Hotel Tokyo! We hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

6/10 OK

Glorimar

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
By mistake I chose a smoking room since this is no common I did not pay attention to this important detail. Expedia should alert that you are booking a smoking room so you can change your selection before finish your booking. O asked for change and they give me a room with 2 twins bed very small and uncomfortable. Nothing for VIP.
Yöpyi 5 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Glorimar,Thank you for taking the time to share your feedback.We are disappointed your experience with us has not been 100% positive and we will make sure to forward your feedback to our team. We look forward to hosting you again for an even better experience.

8/10 Hyvä

Kevin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. Staff EXTREMELY helpful and always positive and respectful. Rooms just a tad underwhelming
Yöpyi 4 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Kevin,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the prime location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

8/10 Hyvä

Kenneth

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
We have stayed in this hotel several times. Perfect location!! Wonderful breakfast! Nice property, good size room. Friendly staffs, overall we enjoy staying at keio Plaza hotel shinjuku.
Yöpyi 6 yötä maaliskuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Kenneth,Thank you for taking the time to share such a wonderful feedback! It is always our pleasure to host your stay, and we hope to welcome you back again very soon.

10/10 Loistava

Carrie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent room. (King room in Main Tower) Devoted and professional staff.
Yöpyi 3 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Carrie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms of Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

8/10 Hyvä

LING

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
整體不錯
Yöpyi 4 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Ling,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Loistava

Ann

Hyvää: Siisteys ja henkilökunta ja palvelu
We had an older room. But it was clean. Our view was of Mount Fuji and the Metro Govt building, which entertained us every night with the most incredible light show I’ve ever seen.
Yöpyi 11 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Ann,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed the rooms at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Loistava

Vincent

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel staff was friendly and highly motivated to provide exceptional service and care. In addition the hotel room was superb. I was very happy with my stay and would definitely return.
Yöpyi 4 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Vincent,Thank you for sharing your positive feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.

10/10 Loistava

Fung Yee Catherine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent of all
Yöpyi 6 yötä huhtikuussa 2024

10/10 Loistava

Abdullah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Salman

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Hotel looked good from outside. The rooms were sparsely decorated. Bed mattresses were too hard / stiff. Washroom counters were melamine / synthetic material. We requested 30 minutes extension in our checkout, which the front desk staff didn’t allow. I then talked to hotel manager and he said we can extend checkout by 30 minutes only if we pay them 11,500 yen more. This is the first time I ever came across such poor customer service in a 4 star hotel. We will definitely not stay in this hotel again.
Yöpyi 2 yötä toukokuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Salman,Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the inconveniences you have experienced during your stay. Please rest assured that your concerns will be shared with the appropriate departments. We sincerely hope we’ll have another opportunity to exceed your expectations in the future.

10/10 Loistava

Yang

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
good location, nice room size
Yöpyi 3 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Yang,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and enjoyed the rooms at Keio Plaza Hotel Tokyo. We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon!

6/10 OK

Shelly

Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Miriam, Laguna Woods

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There’s no room service, no decaffeinated coffee available in the rooms for a 5 star hotel, this not so good. You provide regular coffee and tea in the room but not decaf coffee. Some people cannot drink anything with caffeine especially those with a heart condition like myself. Where do the guests expect to go get decaf coffee early in the morning! Disappointing.
Yöpyi 13 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Miriam,Thank you for taking the time to share your feedback.We appreciate your feedack regarding decaf coffee and will consider your suggestion for the future improvements. We hope to host you again for an even more personalized guest experience.

10/10 Loistava

Shan

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 6 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Shan,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Loistava

Marie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. Lots of food options near by. Staff was very friendly and accommodating. Enjoyed a wonderful breakfast every morning.
Yöpyi 4 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Marie,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location, the service, and enjoyed the breakfast at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Loistava

Eric

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
沒有。
Yöpyi 6 yötä huhtikuussa 2024

10/10 Loistava

Shital

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent hotel nestled in the heart of Shinjuku. I highly recommend this hotel, splurge a little and get that grand premium stay. Totally worth it.
Yöpyi 2 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Shital,Thank you for taking the time to share your positive review of the Keio Plaza Hotel Tokyo! We hope that we will have the pleasure of welcoming you back again in the future. Thank you again for your visit and your review.

10/10 Loistava

KOHEI

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
とても清潔で過ごしやすいホテルでした。 都庁が目の前なので観光にぴったりです
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Janice, Millbrae

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä huhtikuussa 2024

8/10 Hyvä

JORGE

Yöpyi 6 yötä huhtikuussa 2024

10/10 Loistava

Rishabh

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great stay, close to SHINJUKU station, friendly and super helpful staff. Thank you so much!
Yöpyi 3 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Rishabh,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you appreciated the convenient location and the service at Keio Plaza Hotel Tokyo! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

4/10 Huono

Delaram

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Mother was injured and asked to use the lounge on the top floor after check out while we waited for our train. (There are no couches in the lobby - just stiff dining chairs.) The staff refused, and informed us the lounge was for guests only. Meanwhile, no one informed us of the lounge during our multiple night stay. This kind of nickel and diming in a luxury hotel is extremely disappointing. We will not be returning.
Yöpyi 3 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Delaram,Thank you for taking the time to share your feedback.It's regrettable that your experience with our staff didn't meet the standards.We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.

10/10 Loistava

Maria

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Yöpyi 6 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Maria,Thank you for taking the time to share your positive feedback. Please consider us again in your future travel plans!

10/10 Loistava

Benjamin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Premier Grand room is great and worth it!
Yöpyi 5 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Benjamin,Thank you for taking the time to share your positive feedback. It’s wonderful to hear you enjoyed our Premier Grand room! We continuously strive to offer our guests an exceptional stay, and your comments affirm our efforts. We’re looking forward to having you with us again soon.

10/10 Loistava

Francesco

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
5 Star for multiple reasons!
Yöpyi 1 yön huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Francesco,Thank you for taking the time to share your positive feedback. We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Loistava

Paul

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Nice quality
Yöpyi 7 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Paul,Thank you for taking the time to share your positive feedback.We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

6/10 OK

Po Shan

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
The room wasn’t very thoroughly cleaned during my stay. I have stayed in this hotel for over 10 times and I knew the main building is actually nicer than the south tower. But when I finished checked in, the staff told me my booking was in south tower and it’s a nicer building. I don’t understand why he had to tell me something like wasn’t true.
Yöpyi 5 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 23.5.2024
Dear Po Shan,Thank you for taking the time to share your feedback. It's unfortunate you had such challenges with our cleanliess and condition of our rooms. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concerns with our management team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon.

4/10 Huono

kenia

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room I was assigned in big need for renovation , beds very small and hard, cheap linens and dirty carpet, place super busy no personal attention, I ask for room upgrade and they said : yes we already gave you an upgrade but that was not true , room I got was bad. Location of hotel and view from room were great , that was about it. Will not go back
Yöpyi 1 yön huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Kenia,Thank you for taking the time to share your feedback.We regret you felt our accommodations needed updating and will surely share your comments appropriately for the future. We appreciate your constructive feedback and are looking forward to another opportunity to impress you.

10/10 Loistava

Jenny

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent hotel in a great location with walking distance to multiple train stations and to the main areas of Shinjuku. Easy access to shops. Received exceptional service from staff on every encounter. Would definitely recommend this to anyone travelling to Tokyo
Yöpyi 5 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Jenny,Thank you for taking the time to share your positive feedback. We are extremely happy that you were satisfied with your stay with us. Please consider us again in your future travel plans in Tokyo!

10/10 Loistava

Shaobin

Yöpyi 5 yötä huhtikuussa 2024

10/10 Loistava

LUIS FELIPE

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä huhtikuussa 2024

6/10 OK

Pauline

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
The appearance is good, but we were a little disappointed when I walked into the room. There were dirty spots on the carpet, and some stains on the sheets that had not been washed off. I would rate it below the 4 star.
Yöpyi 4 yötä huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Pauline,Thank you for taking the time to share this review. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our cleanliness with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even ore positive experience with you soon.

10/10 Loistava

Charmaine Bernadette Tabieros

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bell service for luggage, pleasant employees
Yöpyi 1 yön huhtikuussa 2024
Keio Plaza Hotel Tokyo vastasi 17.5.2024
Dear Charmaine Bernadette Tabieros,Thank you for taking the time to share your feedback.It's fantastic to hear that you appreciated the service from our team members at the Keio Plaza Hotel Tokyo! We look forward to warmly welcoming you back to provide an even more memorable stay.