Tarkistettu arvostelu
6/10 Kohtalainen
JAVIER
19.9.2026
My 3-night experience: I contacted them four times to confirm my arrival; twice through Expedia and twice via email to their contact account, all without a response. Upon arrival, I called and they were already expecting me, which was a relief. I had booked a suite with a terrace, and the photo showed a lake view. Upon entering the complex, they gave me a room that wasn't a suite and didn't have a lake view. The suite they had was about to be occupied by another guest. However, the manager offered me another room with a lake view, which I accepted. I understood it was due to the error or misunderstanding about the suite no longer being available. So far, so good. Later, I received a $52.00 charge for the change, which I disputed. I had to contact Expedia, and they connected me with Vrbo, Ensueño's agent, to resolve the issue. After several emails and the manager's cooperation, the charge was removed. The place is very nice; it's rustic, like a Mexican hacienda. Each room is different and has a patio terrace with a lake view. They bring you coffee at the door in the morning, and that's a nice touch.
Yöpyi 3 yötä syyskuussa 2026

















