2/10 Hirveä
Janne
Matkusti perheen kanssa
9.5.2022
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
No hot water - confrontational owner
We came in for the last night after a week of sailing. Looked for a nice place near Split airport - booked a suite with a hot tub + a small additional fee for welcome drinks.
Needed to go through a restaurant to the reception. No welcome drinks, the reception was very busy - maybe they forgot. The room and bath were looking nice. Wifi was not working properly - bad reception.
Went for dinner and came back for a well-deserved bath - no hot water. Kids wanted to try the bathtub - when you turned the jets on it was not cleaned and dirt came to the tub. Could not see anybody in the reception. No hot water in the morning either.
Went to reception and asked about breakfast which would have been 15eur / person additional. Told the reception about the water issue - they were surprised. Then a man came in, very angry, asking why we had not reported the hot water issue yesterday. Very confrontational.
After he left, the receptionist ladies told him that he is the owner and is also running the restaurant. They apologized and said that we could have breakfast if we wanted. After the owners' confrontation, we did not want to stay.
He apparently is a new owner and has taken over the hotel from a family that has run the place successfully for a long time. After all this the owner was still happy to take our money and did not offer any compensation or even an apology. The receptionists tried their best and were nice. Never had an experience like this.
Janne
Yöpyi 1 yön toukokuussa 2022
