2/10 Hirveä
Lourdes
Matkusti perheen kanssa
13.12.2025
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I expected something different, I was in different Embassy Hotels and the structure of the hotel totally different, I didn’t like it. Also terrible staff, the cleaning lady opened the door of my room at 8.30am without knocking the door, thanks god my naked husband was in the room. The pillow case has a bloody stained, and the cleaning lady didn’t change it until we asked for. Also, they removed the towels from my room and didn’t replace them. The pillows were horrible, different from others Hilton stayed and cover sheet with holes. The guy who brought the pillows and towels knocked the door once and immediately opened the door as well. I called the manager Maggie ( that’s the name she gave me) and she said that employees has the right to open the doors if you’re not open the door at once, they can’t wait not even 2 minutes, also she said that we are humans and things can happen. Not even apologized. When I told her that I need to talk to somebody else about it, because she seemed didn’t care, and I am a Hilton Honors, she offered to me give me points and I didn’t took it because I was really upset. Not recommended definitely.
Lourdes
Yöpyi 5 yötä joulukuussa 2025