Huvilat – Tulum

”Not as advertised / not as described. From Day 1 the main pool’s filtration/pump was malfunctioning—extremely loud, then filtration was turned off and the water became dirty. The pool was never restored to usable condition during our stay. We reported the issue immediately and followed up repeatedly, but the host/management were difficult to reach and there was no real repair. Bicycles were also inaccurate: two had flat tires on arrival, and one operable bike went missing mid-stay. We were told...

”The house didn’t quite live up to the pictures. The furnishings were really uncomfortable and one of the chairs was actually broken. The TV was barely attached to the wall, which felt like a safety hazard. The photos in the listing make it look open and inviting with the doors wide open, but in reality the mosquitoes were so bad that you had to rush inside — we couldn’t really enjoy the pool area at all. The neighborhood itself was nice and walkable, just a bit farther from the beach and...

”My wife and I had an incredible time here. The house has all of the amenities needed to enjoy and relax including an excellent library, and top of the line binoculars to enjoy the horizon. My wife kept calling this a 5 star retreat. The host is an excellent communicator and provided recommendations for activities and services, along with a concierge as needed. The property itself provided the tranquil atmosphere we were looking for and we truly enjoyed our time here. Mac, thank you for...

”Absolute heaven on earth! Chabely and Snow did everything possible to accommodate us; from organising airport transfers, a cenote tour, private chef, scooter and ATV hire, restaurant bookings and looking after us beyond check out time. This made the experience extra special and effortless. We have never felt more relaxed on a holiday. We are a family of 5 Aussies with three young daughters. First time in Tulum and loved everything it had to offer. The only downside was ‘seaweed season’ The...