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Arvostelut: Cattleya Hotel

3 out of 5
Cattleya Hotel
17A Macoya Rd, Tunapuna, Tunapuna–Piarco

Arvostelut

5,8
Arvosana 10 - Loistava. 4 kautta 37 arvostelua" "
Arvosana 8 - Hyvä. 8 kautta 37 arvostelua" "
Arvosana 6 - OK. 13 kautta 37 arvostelua" "
Arvosana 4 - Huono. 4 kautta 37 arvostelua" "
Arvosana 2 - Hirveä. 8 kautta 37 arvostelua" "

6,8/10

Siisteys

6,0/10

Henkilökunta ja palvelu

5,0/10

Palvelut/mukavuudet

5,6/10

Majoituspaikan kunto ja tilat

5,4/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Danielle

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff could do with customer training. The quarrelled and used abusive language all throughout the hotel. If the hotel is for a brief stay, then by all means use it. Its definitely not for a family vacation.
Yöpyi 4 yötä helmikuussa 2024

6/10 OK

Tiwana

Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
I have stayed here 3 different times using expedia. The prices does not match the room. 2/3 times there were no microwave or fridge in the room. 1/3 times no front desk staff to check in or out. There will be parties on the compound and will be loud in your room. 1/3 time room window will not lock. 1/3 times food shop was available on compound. All times you will not know the size of your room based on Expedia photos. Price adjustment needed based on room quality. However Gym on compound. Grounds keeper is friendly and there mostly all day. No refrigerator in room to store food. No coffee machine. No microwave. You will be booking just a room. For me that’s exactly what I wanted and the gym 24hr. Prices need adjustment. 3 Stars.
Yöpyi 8 yötä tammikuussa 2024

8/10 Hyvä

Shanta

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Amanda

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023

2/10 Hirveä

Denisha

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Front desk staff was almost always missing. Could not get into hotel one night as there was no one to let me in.
Yöpyi 4 yötä marraskuussa 2023

6/10 OK

Leroyah

Yöpyi 4 yötä marraskuussa 2023

2/10 Hirveä

James

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2023

4/10 Huono

Nurjahan

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä syyskuussa 2023

8/10 Hyvä

Tiwana

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
I booked and stayed twice through Expedia. However Expedia does not have an accurate listing of this place. The first time I paid over $100US more than the second, but my room was a tiny box the first time. Second time I paid less and the room was bigger with a microwave and fridge. About to book a third time and not even sure what room to pick. But this time I have the staff info to call right after I book to make sure I get a decent room. On my first trip I arrived to no front desk at 10pm and had to sit outside with my suitcases for about 45min-1hr, until compound security was able to reach hotel staff to check me in. On my second visit front desk messaged me the day before my trip to confirm my arrival time. Also there is no food service in the hotel! There is a shop outside but not consistent with hours. Overall staff is friendly and helpful as long as they are there. I still loved it because the gym is on the premises but you have to pay. Still liked being able to walk to the gym.
Yöpyi 7 yötä elokuussa 2023

8/10 Hyvä

Jordane

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My stay here was short but pleasant. Very good on value
Yöpyi 2 yötä heinäkuussa 2023

2/10 Hirveä

Abby

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2023

8/10 Hyvä

Harrison

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The property was a little run down and certain areas of room were broken. However staff were accomodating and the location was good and hotel was clean
Yöpyi 8 yötä helmikuussa 2023

10/10 Loistava

Morexa

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It is the perfect location to stay if you have a function at the Centre of Excellence. Proximity to transportation and everything else is also an asset
Yöpyi 3 yötä lokakuussa 2022

6/10 OK

Raymond, Whitby

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were very pleasant and courteous. Rooms were clean and comfortable. Facilities are run down, front desk is rarely staffed. Profile on site is dated, the photos are old. There is no breakfast available and there is no taxi service readily available.
Yöpyi 6 yötä elokuussa 2022

6/10 OK

Natasha Van Den

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Already graded
Yöpyi 1 yön elokuussa 2022

6/10 OK

Iesha

Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
The rooms were pretty clean and smelled good as you opened the door. The a.c didn't work well so the room was pretty hot at times. The ONLY time i saw A staff member was when we were checking in, and had a long wait before she came. The next day, no staff in site. We waited a while hr in the lobby till someone showed up...and checking out, there was no again.....overall it was ok for what it was...
Yöpyi 2 yötä toukokuussa 2022
Hotel Agent vastasi 16.7.2022
Thank you for the feedback. We will strive to improve on the areas of concern.

2/10 Hirveä

Andel

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Just an ok spot , no iron in room , no assistance from front desk clerk , seems like they leave the property and guests are on their own until the next day
Yöpyi 1 yön toukokuussa 2022

8/10 Hyvä

Theresa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Proximity to popular services Friendliness of staff
Yöpyi 5 yötä maaliskuussa 2022

4/10 Huono

Theresa

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
i rarely got assistance about access to food and transport. Only one lady was helpful to get me transported once. The taxi service man was never available
Yöpyi 2 yötä maaliskuussa 2022
Hotel Agent vastasi 7.3.2022
We are so sorry that your experience failed to match your expectations. Your feedback is being reviewed and corrective action will be taken.

6/10 OK

Rubena

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
Good relaxing location. There need be some general attention to basic hotel house keeping, especially to accommodate guests travelling from overseas eg, teas and coffee in room, a kettle or and microwave, a table, and chair as for a couple. The mirror in bathroom missing, no soap or shampoo holder, no breakfast facilities. Otherwise the front desk staff was very helpful.
Yöpyi 1 yön tammikuussa 2022
Hotel Agent vastasi 9.3.2022
Thank you for your candid feedback. Our management team will address your concerns to ensure that future experiences match your expectations.

10/10 Loistava

Cheryl

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was really nice and comfortable, I enjoyed a wonderful soak in the tub, really clean and spacious room
Yöpyi 1 yön joulukuussa 2021
Hotel Agent vastasi 20.12.2021
Thank you for your feedback. We were delighted to have you.

2/10 Hirveä

Jose Lopez

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Esta malisimo no ay ni donde desayunar ni comer mentira de pisina no ay
Yöpyi 9 yötä lokakuussa 2021

6/10 OK

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Majoituspaikan kunto ja tilat
I love the location and i felt safe on the property. Accommodations were standard and could be improved by having warmer water, coffee in the morning for guest, adequate vending machines. Housekeeping did not clean pur room at all in the 5 days we were there.
Yöpyi 5 yötä helmikuussa 2020

2/10 Hirveä

Glenda

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Horrible!!
Yöpyi 5 yötä helmikuussa 2020
Cattleya vastasi 28.2.2020
Thank you for your candid feedback. We regret your experience failed to match your expectations. We will work to making the necessary changes to improve our service.

6/10 OK

Rich, Daegu Korea

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Ok for one night but at most a three star hotel. Also quite noisy
Yöpyi 1 yön helmikuussa 2020
Cattleya vastasi 27.2.2020
Thank you for sharing your feedback. We are addressing the challenge you experienced with the noise levels during your stay.

8/10 Hyvä

Tarkistettu asiakas

Staff was helpful. The sheets pillows and comforter was old and needs replacing. There was a fet one night which i was not warnrd about. The boxes were right behind my room and i the music went on till 5am. I could not sleep or even look at tv for the music was so loud in my room. Had a headache all the next day.
Yöpyi 7 yötä lokakuussa 2019
Cattleya Hotel vastasi 14.10.2019
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.

6/10 OK

Avidesh

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
Extremely Disappointing
I was extremely disappointing in the hotel, first of all the photos that was advertised and the actual was two totally different ( false advertising ) The hotel is in need for a major renovation, the hotel service well lets say for a business traveler I didn't expect to go to a separate room to iron my clothes, lots of soap in the room but thats it. No parking available for the hotel guest in the evening lots of other vehicles parked to use the community pool. The only positive is one of the male front desk staff tried to be helpful as possible.
Yöpyi 3 yötä lokakuussa 2019
Cattleya vastasi 10.10.2019
We truly regret that your experience did not meet your expectations. We are currently working diligently at improving our facilities to offer a higher quality of service to all our guests.

10/10 Loistava

J.P., Houston

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Kind staff and nice facilities overall. My only point of concern was safety outside the Centre of Excellence (CoE) that contains Cattleya. CoE is gated and has a guard, so it feels secure, but Tunapuna is not safe. Otherwise, very nice hotel.
Yöpyi 6 yötä syyskuussa 2019
Cattleya Hotel vastasi 4.10.2019
Thank you for your feedback. We look forward to serving you again.

6/10 OK

Tarkistettu asiakas

Yöpyi 1 yön syyskuussa 2019
Cattleya hotel vastasi 4.10.2019
Thank you for your feedback.

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Mosquito bite me inside the room. The table need to paint. It ugle. The room was not good at all.
Yöpyi 8 yötä syyskuussa 2019
COETNT vastasi 23.9.2019
Good Day, We regret your experience failed to meet your expectations. We appreciate the feedback and will ensure there is no recurrence of the issues identified.

8/10 Hyvä

Nigel L.

Hyvää: Siisteys
My short stay in Trinidad
Great
Yöpyi 2 yötä heinäkuussa 2019

6/10 OK

Shervon

The place need to be upgraded.
Yöpyi 2 yötä elokuussa 2019
Cattlyea Hotel vastasi 5.9.2019
Thank you for sharing your feedback. We are currently engaged in the planning process of future upgrades and hope that we will have the opportunity to serve you again on completion.

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love the neatness of the environment and the staff service
Yöpyi 2 yötä heinäkuussa 2019
Cattleyea vastasi 6.8.2019
Thank you for sharing your feedback. We were delighted to have had the opportunity to serve you. We look forward to seeing you again.

8/10 Hyvä

Sherrie-Anne, Scarborough

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean premises and clean. Courteous and knowledgeable staff. Overall it was a comfortable experience.
Yöpyi 1 yön kesäkuussa 2019
Cattleya vastasi 6.6.2019
Thank you for sharing your experience. We are happy you had a pleasant stay with us.

6/10 OK

Lexie

Yöpyi 2 yötä toukokuussa 2019
General Manager vastasi 13.5.2019
Thank you for your review. Could you tell us why 6 out of 10 so that we can address any issues that you may have had to improve the quality of the service we provide.

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2019
Cattleya vastasi 3.5.2019
Thank you for your feedback. Please share with us anyway we can improve your experience.