Hotellit uima-altaalla - Tunstall, Richmond

”Pleasant stay. Breakfast could be better”

”Good job”

”All the staff were great really friendly and accommodating, rooms showing there age carpet wearing and bathroom small and tired”

”The hall is beautiful with nice gardens and lots of character. Unfortunately the spa was very full and therefore not enjoyable and we had a terrible nights sleep because there is zero soundproofing, we could hear everything from the room above us and any movement in the corridor. I particularly loved our characterful room and view and the surprise jetted bathtub, but even though we turned the radiators off the large pipes throughout the room were still providing too much heat so we had to...

”Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel...

”The room was really warm even after adjusting the thermostat. Price of meals and drinks were fair. The staff great.”

”We asked for a late check out and even though the hotel was absolutely empty - (we were the only two people at breakfast in a room that could seat 100) the hotel still denied a late checkout (personally I think 11am checkout is too early) so we were charged an extra £20 for a 12pm checkout. When the room costs £500 per night this is totally outrageous. The hotel was empty so it would have been a nice gesture to offer a 1pm checkout given at most high end hotels 12pm is standard. Very...