Hotellit uima-altaalla - Twin Lakes, Santa Cruz

”Yes everything is excellent ”

”Very clean and had a wonderful stay!”

”It is a really great place to feel you're escaping the rigours of life. ”

”We were unexpectedly delayed in checking in. I phoned the property and received a prompt text message back letting me know that they had received my detailed voicemail and provided me with very helpful guidance on how to receive my key after hours.”

”Address listing was incorrect ( it’s “road” not “drive”) so took an extra hour to find location because host wasn’t accessible except by message. Once we were able to reach him he was very curt and somewhat dismissive instead of helpful. Location was as shown on website but the interior had a lot of items that showed it was”lived in” ( long hairs in bathroom, groceries in kitchen storage, very old, used kitchen items- dishes, glassware). One winding road to location was scheduled to close the...

”Uudehko, aika kalsea paikka. Ohuet seinät, jolloin kaikki äänet kuuluivat. Joku käveli pitkin yötä, lapsi itki toisaalla. Petyin, kun olin toivonut hiljaista huonetta. Uskoisin, että kakkoskerros olisi ollut minulle parempi. Kauhean pieni aamiaispaikka. Yleensä amerikkalainen palvelu on oikein ystävällistä keskihintatason hotelleissa, nyt palvelu oli pidättyvää kaikin puolin. Vaikuttaako vuoristokulttuuri?”

”Overall the experience we had with this hotel was not the best. We booked a 3day 2 night stayed and had called in advance to inform them of our delay and notified them we would be arriving closer between 11-midnight. Front desk acknowledged and reviewed my itinerary. When we arrived to check in we were informed the room we had booked had been given to someone else and we had to pay a separate fee for a room similar to the one we had but that our previous payment would be voided. Saturday...