Utica Hotellit

”We were part of a large group, others said they saw bugs in bed. I didn’t see any in ours, but our room was dirty. Hair in bathroom on walls, USED bar of soap, toilet ran all night, security latch on door was taped/didnt work. I was extremely disgusted and would never stay again. ”

”Helpful staff, clean room, great rate. Was exactly what I needed for an overnight stay during a business trip. The free breakfast was a nice added bonus.”

”Great st”

”Half the lights in our room were burned out. The Wi-Fi didn’t work and they didn’t tell anyone. When I called the front desk the just made excuse. The parking garage looks like it’s going to collapse and has been this way for at least three years with no repairs. Staff is willing to help you depending on who you get so it’s a toss up. Overall they need to know their place in the market and price accordingly if they are not going to keep simple maintenance up or provide safe areas for customers...

”I stayed here with my girlfriend over Spring Break and had a wonderful time! Anne and Allen were truly gracious hosts, the decorations were lovely, the bed was warm and comfortable, and the breakfast was delicious! ”

”1) A maintenance person had to let us OUT of our room. The door would not open from inside. He did come to our aid as soon as I called the front desk, but it as been that way all night- a serious safety hazard. 2) Breakfast was supposed to be open at 7. It was still being set up at 7:20. 3) Our room was clean and warm, which was why they still got a 3. ”

”Everything was great- no concerns”

”Fantastic stay. Great staff”

”Never underestimate the healing power of hot water and a comfortable bed”

”Clean and friendly. Had a bit of a wait while clerk figured out how to use our Expedia reservation. Water needs to be hotter. ”

”Staff were great, rooms were clean”

”Context: 1 bed, handicapt accessible, non-smoking room. Pros: Safe and clean parking lot. Very friendly and understanding staff. Adequate heating system. Comfortable and well kept furniture. Clean and tidy hotel rooms. Cons: Continental breakfast is lacking. Strange smell in small workout room. No fridge or microwave in room (One is available in a room adjacent to the hallway). Plaster on closet wall was chipped and broken exposing dry wall underneath.”

”Was very clean. Staff auper friendly and more then accommodating. Would stay here again. ”

”Great staff”

”Spotless. Beautiful. Highly recommend ”

”Clean room and super convenient shuttle to casino.”