Majatalot – Uttoxeter

”I booked two rooms as a last minute stay. Immediately on bookimg I had two phone calls that I missed as I was in my way to the accommodation. I then received a text message to tell me they could not accommodate my booking and to cancel. I was adviced by Expedia not to cancel as this would be against the cancellation policy - I am still trying to get a refund and will probably have to esculate the process”

”I demand a refund. I waited in the dark in the rain for the host to give me the code to get in. The host did not answer calls. This was an emergency to get to the nearby hospital to visit a critically ill relative. I did not stay and booked another place ”

”Very clean lovely cleaning staff. Helpful remote concierge Brilliant location”

”Touch surfaces, handrails and bannister post were very dirty, ”

”When i arrived i was sent the code to the key safe to get the keys. When I opened it there was no key in the safe. Having phoned the contact number and cutting a long story short a member of staff had gone off with the keys in his pocket. Also there was no shower gel in the shower. The kitchen is communal and the walls are not thick and I was awaken by the sound of cups being knocked together at approximately 6 am.”