- Hyvää: Siisteys ja majoitusliikkeen kunto ja tilat
- Huonoa: Henkilökunta ja palvelu
Terrible service
We had small rooms with fabulous views over Sorrento and the sea. We really enjoyed the big balconies and the pool area. Unfortunately the view was the only good thing about the whole place. The breakfast was really poor. The personnel treated us like thieves. They gave us a coupon for welcome drinks, and when we ordered them, they took the coupon but brought no drinks at all. When we an hour later asked about the drinks, they claimed that we already had them and acted really frustrated, making us feel stupid about ourselves. Why would we, having paid almost 800 euros for 3 nights, try to fool them to get a ridiculous drink?? We didn't leave the key in the reception when we went out for lunch and that turned out to be a huge mistake. When returning to the hotel, the manager shouted at us in front of other people, claiming that we disrespected him and they couldn't have cleaned our room because they didn't know if we were in there or not. I couldn't see how that was a problem. We were shocked about his behaviour and it made us feel very uncomfortable. Those were just a few examples of how unprofessional they were. The location is also far away from all the restaurants and little towns, so you definitely need a car to get around, but luckily they do have a parking place.