We were very pleased to get to know your extended family and the experiences that you shared with us from your work in Sweden. We took great care in responding to your request for accommodating you in one room, instead of two as you had reserved, for the whole family of three generations, in order you can be altogether in the same place. We were as well glad for your very well comments that you gave us during your stay here and your satisfaction that you expressed for the whole resort and our hospitality. However, with great surprise, we realized that your rating is not corresponding to your expressed satisfaction during your stay here, both for the excellent situation of our guesthouse and the cleanliness of it. It is obvious that the reason of your rating is totally different; we are sad, because, although we didn't charge you cancellation fees, you didn't respect our willingness to accommodate you, following your desire.