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Arvostelut: Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4 out of 5
Hilton Grand Vacations Club Ocean Tower Waikoloa Village
69-425 Waikoloa Beach Drive, Waikoloa, HI

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 363 kautta 1004 arvostelua" "
Arvosana 8 - Hyvä. 220 kautta 1004 arvostelua" "
Arvosana 6 - OK. 169 kautta 1004 arvostelua" "
Arvosana 4 - Huono. 137 kautta 1004 arvostelua" "
Arvosana 2 - Hirveä. 115 kautta 1004 arvostelua" "

7,8/10

Siisteys

7,6/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Jaana

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We went to once-in-a-lifetime trip to Hawaii and we chose this place. The views, pools and the wild life are amazing but; here is only one place to get breakfest (sandwich 20$!!), coffeeplaces closes at 11am (coffee 8$ and croissant 15$), places to eat are too expensive (pasta and meatballs 50$). Luckily there is marketplace near by (15min walk or shuttle bus 5$)and the rooms have small fridge. We didnt know the resortfee which was high! But I have to say that this Hilton area felt very safe and relaxing. I would recomment this place but I wish some changes would happen here (food prices and places to eat).
Yöpyi 6 yötä maaliskuussa 2023

10/10 Loistava

Ronnie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
very nice and comfortable newly renovated
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Joseph Edward

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
more money on the total cost, added on to the total once you get there
Yöpyi 10 yötä toukokuussa 2024

10/10 Loistava

Darlene

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I loved doing the different things
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Gelitza, coral springs

Matkusti perheen kanssa
Check in took too long, person was rude, room was not ready
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

derek

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First time in Hawaii, and what an incredible place to visit! Big thank you to the Hilton staff, and especially to everyone behind the scenes that keeps this resort so beautiful!
Yöpyi 5 yötä toukokuussa 2024

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was quiet. It was beautiful. The room we had was gorgeous. The view was amazing.
Yöpyi 6 yötä huhtikuussa 2024

8/10 Hyvä

Patrick

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä huhtikuussa 2024

10/10 Loistava

skyler

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä toukokuussa 2024

10/10 Loistava

Dawn M

Yöpyi 13 yötä huhtikuussa 2024

10/10 Loistava

beau

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very large location with many amenities. Room was better than expected. We were lucky to stay in renovated room and also during the weekend while construction was not going on.
Yöpyi 3 yötä toukokuussa 2024

8/10 Hyvä

Angela, Farmington

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Deepak

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Parking was to expensive
Yöpyi 5 yötä helmikuussa 2024

2/10 Hirveä

Christian

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Be prepared to wait 15 minutes to take a 'tram' that travels at 1MPH with no AC to your room. You alternative is to talk a half a mile (no joke) to your room with your bags. The towels are not located by the pool, there's no water jugs on the facility and the drinking fountains didn't work. The property is beautiful, but cumbersome to walk around. If you like to spend 1-2 hours a day walking, then maybe you'd love it.
Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

JORDAN

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place was pretty nice, especially considering the price and the price of other hotels around. The hotel itself looks a little dated but is currently undergoing a remodel, however, we did not have a remodeled room. With that said, there was a bit of construction on our side of the hotel so it was a tad noisy during the day. One of the few drawbacks to this place is the property is so big that there is a tram that goes between the hotel towers and it isn’t exactly fast. Overall, the ocean tower at the Hilton WAIKOLOA was pretty good value. We had a lovely oceanfront view to wake up to in the morning so it was worth it.
Yöpyi 4 yötä huhtikuussa 2024

10/10 Loistava

Michelle

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort with very friendly staff!
Yöpyi 7 yötä huhtikuussa 2024

8/10 Hyvä

Parveenta

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
The house keeping will not change your bed sheets until you ask them. The floor was sticky and dirty. The rooms don’t look sanitized. Overall other things were okay.
Yöpyi 5 yötä huhtikuussa 2024

10/10 Loistava

Jillian

Yöpyi 5 yötä huhtikuussa 2024

10/10 Loistava

Dallas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great property
Yöpyi 2 yötä huhtikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for reviewing your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 OK

Nicole

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Loistava

Kelly

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I’m soooo glad we stayed at the Ocean Towers in Waikoloa! Some reviews made me nervous but I’m glad I ignored them. We had a one bedroom plus, so we had a full kitchen. It was almost half the cost of the two other Hilton hotels of the resort and we had twice the space. Our room was completely remodeled, the hotel looks like it was all new. Absolutely beautiful and well thought out. Staff were always kind and helpful. We were right by a nice pool and a quick walk to the lagoon. The larger pool was about a ten minute walk (through beautiful grounds) or an easy tram or boat ride. So convenient! I only wish the restaurants stayed open later, but other than that it was perfect! We will go again!
Yöpyi 5 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Loistava

Thomas, Port Angeles

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

6/10 OK

Sarah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel room was just alright, however the property grounds and amenities were awesome! When booking the Expedia ad said new construction but the room was outdated and old. The bed was as hard as a rock! Sincerely one of the worst bed I’ve slept in. However, the property grounds and amenities were great for the kids and family.
Yöpyi 2 yötä huhtikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 OK

kayzin

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Pros: We loved our stay here. It is very kid friendly and They have a lot of activities. The snorkeling in the lagoon is top notch. We saw so many turtles, fish, sting rays, and even a seal. Negatives: It is a very big resort so it’s a lot of walking but they offer a tram that is super slow or a boat. The food options are very limited. The restaurants are great, just pricey. The breakfast buffet is a 0/5. It is $55 a person and it’s just gross hotel breakfast food. If you go Thursday morning at 8, you might be able to see the dolphin show while eating tho. They also need more convient stores like an ABC store with abc store pricing. Lastly our hotel room was not yet renovated in the ocean tower but we had a good location and view of pool and partial ocean.
Yöpyi 2 yötä huhtikuussa 2024
Guest Services vastasi 8.4.2024
Aloha and thank you for taking the time to share your recent experience. Your opinions and comments are very valuable to us. It's great to see overall you enjoyed your time with us, we look forward to welcoming you back in the future.

10/10 Loistava

Terry

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Spectacular resort! Beautiful, many amenities, stunning views, comfortable rooms, friendly and helpful staff! Will definitely return!
Yöpyi 1 yön maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Hyvä

Megan

Matkusti perheen kanssa
Hyvää: Siisteys
The property is dated, service is mediocre, and the nickel and dime you for everything. Food and drink over priced. Nice views and food is good, especially at Italian restaurant.
Yöpyi 6 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

6/10 OK

Angelita

Yöpyi 5 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 OK

Amy

Hyvää: Siisteys
Yöpyi 6 yötä maaliskuussa 2024
Guest Services vastasi 26.3.2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Loistava

Tracy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely gorgeous property! We loved the Dolphins on site every day. Multiple pools, dining options, and our view was incredible. We watched Whales from our Balcony! We had an Golf Course and Ocean View!
Yöpyi 13 yötä helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

2/10 Hirveä

Amy

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
I really wanted to like this property. I think the goal is try to have as little as service as possible. Power went out while my son was showering and then again a couple hours later. No bedding for the second bed. House cleaning didn’t show up. I was polite and asked them to check the power and for house cleaning. Second day same thing. Great for some but will not return.
Yöpyi 3 yötä maaliskuussa 2024
Guest Services vastasi 26.3.2024
Aloha. Thank you for choosing Ocean Tower and for taking the time to share your recent experience, your opinions and comments are very valuable to us. Thank you for bringing to our attention the areas that need more focus. Your feedback is important in efforts of improving our guest’s experience.

8/10 Hyvä

Ira

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was too spread out and made every destination a 15-20 minute walk, which was faster than the tram. Food locations had very limited hours of operation.
Yöpyi 6 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Hyvä

Mark

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It's a huge property. There is a tram that can take you around the property, but don't be in a hurry. We had a great ocean front room in the towers, but it was 0.6 of a mile from our room to the front lobby. We enjoyed the walk around the beautiful grounds, but if your mobility is limited it could be a problem.
Yöpyi 2 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Hyvä

Brianna

Yöpyi 2 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Loistava

Lori

Yöpyi 4 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Loistava

Cristina

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything
Yöpyi 4 yötä maaliskuussa 2024
Guest Services vastasi 24.4.2024
Thank you for reviewing your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Loistava

Scott

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

8/10 Hyvä

Linda, Nampa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The place beautiful, but getting to the Ocean Towers was kind of a pain. It is a long walk or you need to take the tram. Parking is expensive and self parking is OK if you don't have a luggage. The room was comfortable and the view was excellent.
Yöpyi 1 yön helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

10/10 Loistava

Deborah

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved having a view of the ocean. The room was not yet renovated, but had everything we needed and was very clean.
Yöpyi 5 yötä helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for reviewing your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Loistava

Esteban

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place is a dream. It is way bigger and even more beautiful than expected. Staff was great and the food was great too. The view from our ocean view balcony was great. We saw whales every single morning during our stay.
Yöpyi 4 yötä helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

4/10 Huono

Leo

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Poor customer service, rude front desk workers.
Yöpyi 5 yötä helmikuussa 2024
Guest Services vastasi 26.3.2024
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

4/10 Huono

Lindsay

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Incredibly overpriced. Parking $55 on top of $340 for one night in a dated room, and we still had to take the monorail to our room from the valet parking desk. Felt really ripped off staying here but didn't really have a choice for one night only in the area.
Yöpyi 1 yön helmikuussa 2024
Guest Services vastasi 8.4.2024
Thank you for your review. We are sorry to hear your stay did not exceed your expectations. We hope we have a future opportunity to provide a much improved overall stay.

10/10 Loistava

Hirokazu

Yöpyi 3 yötä helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

10/10 Loistava

Anita

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
3 C's
It felt clean, cozy and comfortable.
Yöpyi 1 yön helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for reviewing your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

4/10 Huono

Delilah

Matkusti kumppanin kanssa
Food was good. Took one hour to get checked in. Tram was broken and no one was told so we sat waiting for about 20 minutes. Also parking is on the whole other side of the property. Would go somewhere else in the future.
Yöpyi 1 yön helmikuussa 2024
Guest Services vastasi 26.3.2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 Hyvä

Peter

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place for family - wish didn’t have to pay for parking !
Yöpyi 9 yötä helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for reviewing your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.

8/10 Hyvä

Frank, Great falls

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful resort which starts to show its age when you look closer. Be ready to walk a lot if you are not patient enough for their free (inside the resort) transportation options. We love to watch the humpback whales. Expect overpriced restaurants inside the resort. Sadly not much of good public transportation options outside of the resort.
Yöpyi 7 yötä helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

2/10 Hirveä

Chad

Yöpyi 3 yötä helmikuussa 2024
Guest Services vastasi 26.3.2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 OK

Kunimasa

Yöpyi 4 yötä helmikuussa 2024
Guest Services vastasi 26.3.2024
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Loistava

John Chih-Feng

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Place is wonderful not crowded and very peaceful. Good to get away. Shopping area is like a mile walk, quite tiring lol. I’m not sure if Hotel offer shuttle service to and from. Overall I had a great stay.
Yöpyi 3 yötä helmikuussa 2024
Guest Services vastasi 24.4.2024
Thank you for your wonderful review of our property. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.

6/10 OK

Michel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The beds were a bit hard but I was really disappointed that the maids did’t fill the lotion container or leave me more tea after I drank the first 2. Also they took the towels and floor mat and didn’t leave a new floor mat for the shower . Thank you
Yöpyi 4 yötä helmikuussa 2024
Guest Services vastasi 26.3.2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.