Hey Marissa,We are sorry to hear your recent experience at the Red Roof Inn Columbia, SC Airport did not meet your expectations due to the noise you stated you experienced, along with other highlighted issues. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Deborah,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, SC Airport. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. Please accept our sincerest apologies for the unpleasant odor you encountered and the lack of cleanliness as it relates to the bathroom. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Hello Luis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbia, SC Airport. I'm happy you liked the quality of our breakfast. However, you stated that you weren't pleased with the experience you had with us. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. In the future, please consider adding additional comments to your survey to let us know where we can improve. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Sam, Thank you for your feedback following your experience with us at the RED ROOF INN COLUMBIA SC AIRPORT. In response to any hindrances faced we sincerely apologize for the less-than-ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing wrong and where we can improve. Feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof Management

Hi Ernest,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia, SC Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you weren't pleased with the cleanliness of the room you were assigned nor our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Dear Nicole,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBIA SC AIRPORT. I am sorry that your experience was less than ideal due to the unprofessional staff you indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar issues happening in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Red Roof Management

Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA SC AIRPORT and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Hello Destiny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA SC AIRPORT and I appreciate your 5/5 following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Alexus, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbia, SC Airport. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the burn holes in the sheets, the television had stopped working and the other concerns you listed. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Nicole,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia, SC Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Randy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA SC AIRPORT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello William, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia, SC Airport and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Conley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA SC AIRPORT. We appreciate your 3/5 score. Red Roof would really appreciate any additional comments so we can know what we need to work on in order to improve our customers experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hi Don,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia, SC Airport. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encountered with management. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof Management Rediresponse Specialist

Hi James,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia, SC Airport. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that the convenience of our hotel was to your liking. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

Hi Makayla,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Columbia, SC Airport. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our hotel to be clean. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

Dear David,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA SC AIRPORT. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA SC AIRPORT and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our team at Red Roof hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LintonRed Roof Management RediResponse Specialist

Hello Sandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBIA SC AIRPORT. I'm happy you were able to get a refund. However, it's saddening to hear that your stay fell short of your expectations due to the indicated unclean conditions and insects you mentioned. Please know that this isn't a level of service that Red Roof stand for and will take this into consideration so that we may improve our quality.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Recordo Rediresponse Specialist

Thank you for taking a moment to leave a review, Gary. The staff and I at the Red Roof Inn Columbia, SC Airport appreciate your 3/5 score following your stay. I am happy that our friendly and professional staff pleased you. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Tamara,We are sorry to hear your recent experience at the RED ROOF INN COLUMBIA SC AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

Dear Patricia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BOWLING GREEN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of our property. We will take your comments into consideration to make changes to improve our customer experience. Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

Hello Wylie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBIA SC AIRPORT and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Thank you for taking a moment to leave a review, Nova. The staff and I at the Red Roof Inn Columbia, SC Airport were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBIA SC AIRPORT. It's great to hear that you found our hotel to be ok, quiet, and you had no problems checking-in resulting in a 5/5 score.Thank you again for your review. We hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Mark,Thank you for leaving a review of your stay with us. I am pleased to know that you had a comfortable stay, however you indicated that you were faced with safety concerns and you found that there was no phone cord nor desk chair in your room. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

Dear Tanya,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, SC Airport. I am glad to read that you were pleased with the cleanliness of our property and it's comfort, prompting your 8/10 score. Thank you very much for providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Willie,The staff at the Red Roof Inn Columbia, SC Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist

Hello Rabab,Thank you for taking the time to write a review of your stay at the Red Roof Inn Columbia, SC Airport. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with us. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna RediResponse Specialist

Hello Brian,We are sorry to hear your recent experience at the RED ROOF INN COLUMBIA SC AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Recordo Rediresponse Specialist

Dear Melissa, I sincerely apologize that your stay at the Red Roof Inn Columbia, SC Airport didn’t meet your expectations. You indicated that you were unsatisfied with the burn marks on the sheets and the inoperable coffee maker. I will certainly bring this to the property’s attention in an effort to address your concern.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRediResponse Specialist

Gracias por tomarse un momento para dejar una evaluación, Cristina. Yo y el personal del Red Roof Inn Columbia, SC Airport apreciamos su puntaje de 5/5 después de su estadía. Estoy feliz de que haya tenido una muy buena estadía con nosotros. Nuestro objetivo es ofrecer experiencias agradables para todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita.Gracias nuevamente por compartir su evaluación y estamos ansiosos por verlo pronto bajo nuestro techo, donde podamos brindarle otra gran experiencia.Atentamente,Gabrielle RediResponse Specialist

Dear Amber,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, SC Airport. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had a less than ideal stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I wish you all the best in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hi Katie,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Columbia, SC Airport. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding pests and room not having AC. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,OnielRediresponse Specialist

Hello Donald,Thank you for your recent review of your stay at the Red Roof Inn Columbia, SC Airport. I'm so pleased to hear that you found our property to be neat and clean, your stay was peaceful and all the other kind remarks highlighted is truly appreciated. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OliviaRediResponse Specialist

Hello Taunya,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBIA SC AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Cindy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, SC Airport. I was saddened to read that your stay fell short of your expectations due to the roaches you reported, the upkeep of the property and noise disturbances from other guests. Our apologies. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns we wish you all the best in your future travels.Sincerely,AbigailRediResponse Specialist

Dear Veronica,Thank you for telling us about your recent visit at the Red Roof Inn Columbia, SC Airport. Please allow me to extend my sincerest apologies for the less than ideal experience you had due to the issue with the chairs, along with the tub and sinks condition described. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Regards,LintonRediresponse Specialist

Dear Shanell,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, SC Airport. I am happy that you found the check in process to be easy and the rep to be really nice. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the TV that was working, the Wi-Fi connectivity and the other concerns you described that hindered your experience. I am making the staff aware of your review score and will ask for your room to be inspected. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Adraine Red Roof Management RediResponse Specialist

Thank you for your honest feedback, Stacy. The staff and I at Red Roof Inn Columbia, SC Airport are disappointed to hear the room smelled of smoke. Please accept our most sincere apologies. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance.Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine RediResponse Specialist

Dear Tracy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBIA SC AIRPORT. We are happy to know that you were pleased with the service provided by our front desk staff, however we are disappointed to see that the room was not well kept and it seems as if there was smoking that had previously taken place in the room. On your next stay, should you have any issues or concerns while in house, please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Dannielle Rediresponse Specialist

Dear Roxanne,Thank you for taking the time to tell us about your stay at the Red Roof Inn Columbia, SC Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. The situation you described regarding the outside being trashy, the appearance of inside not to your liking, the uncleanliness of the floor and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRediResponse Specialist

Dear Kathryn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia, SC Airport and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

Dear Trinity,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbia, SC Airport and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

Hello Jeffery,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Columbia, SC Airport. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding how affordable our location is. Our goal is to provide a clean and comfortable stay for all our guests so we're proud to have achieved that with your visit. I hope your furry family member enjoyed his stay as well. He's always welcome at our Red Roof hotels at no charge. We value you as our guest and appreciate your kind remarks.We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

Hello Jeffrey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBIA SC AIRPORT. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about very friendly staff and comfortable beds. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRediresponse Specialist

Dear Camilla,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbia, SC Airport. You indicated that the lack of cleanliness as it relates to the shower and the other concern you highlighted hindered your experience. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. Thanks to your feedback, we can continue to work on improving the quality of our services in order to provide our guests with an exceptional experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,SamanthaRediResponse Specialist

Dear Luvern,I want to thank you for taking the time to post a review of your stay of your recent stay at Red Roof Inn Columbia, SC Airport. I am happy that even though you found the room to be stained, tattered and worn it was clean. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for sharing your comments with us. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Devorine RediResponse Specialist