Luksushotellit - West End, Ottawa

”The hotel is very chaotic when you enter. There is no staff and you cannot call room service or the front desk at any time. They connect you to ai then from ai they connect you to a call center in Orlando. They never connect you to anyone who works there at anytime and it makes asking for fresh towels or even a simple coffee impossible. I wouldn’t stay here again. ”

”The grand old lady is elegant but dated. A refresh would be great”

”Everything was great, food was good, staff was very friendly. The only thing I’d change is th Tvs. For the price you pay at this hotel you’d think there would be a smart tv. No one watches channels anymore it’s 2026 Hilton. ”

”Great stay. Very nice staff ”

”Great room. Near Byward Market, Rideau Center, Parliament, Art Galleries. Performing Art Center. A special mention to Malak at reception. She made as feel welcome and extremely accommodating and helpful”

”It was a very nice stay. The bed was comfortable, the room was big, the staff was great, and the restaurant was excellent. We would stay here again.”

”Even during the last days of construction, the hotel was comfortable, like a classic hotel should be. Staff was personable and very attentive. My family was in Ottawa for a memorial, and we were all booked onto the same floor, and each room had a personal note of condolence, chocolates and fresh flowers. We were all very moved and very impressed by this thoughtfulness. Bartenders, waiters, bellhops and front desk staff really paid us attention, and made us feel very welcome. The remodeling is...