The condition of the room I was initially assigned was unacceptable and did not align with the standards presented on your website. Upon arrival, I documented several issues, including holes in the walls, stained linens, outdated appliances, and worn carpets. Most critically, the air conditioning was non-functional.
Despite reporting the issue to the front desk, the problem persisted. Maintenance personnel initially stated that the air conditioning would take 20 minutes to activate, but after five hours of enduring an 86-degree room with my family, including a four-year-old, the situation remained unresolved. When we requested a different room, we were informed that the hotel was fully booked. It was late in the evening, and finding alternative accommodations was not feasible. Eventually, we were moved to a "renovated" room, which, while better, still had noticeable imperfections. Additionally, the pool was poorly maintained, the advertised basketball court was nonexistent, and the hot tub was out of service. The overall cleanliness of the hotel was subpar, and the breakfast options were limited. Furthermore, we were unjustly harassed by the office staff regarding alleged noise complaints from other guests.
I strongly advise against staying at this hotel unless absolutely necessary. The deposit required for the suites and other rooms does not justify the experience, especially considering the property's location in a questionable area.
