Hotellit uima-altaalla - Widnes, Liverpool

”Before booking our two rooms for two nights, I called the hotel specifically to ask whether there were any restrictions on pool access. I was told there were none. When we arrived on the Friday evening with time to use the pool, we were informed that children's hours operated differently and we had missed the permitted window. This directly contradicted what we'd been told on the phone. When my wife raised this calmly at reception, pointing out that I had called ahead to ask exactly this...

”Beautiful hotel in pleasant surroundings. Staff were excellent and the food was amazing at Palm Court.”

”We loved our stay and couldn't fault it. It's a bit tired in places and could do with a coat of paint.”

”Excellent breakfast included in the price. Room was very hot and had difficulty with our door locking but this was sorted out immediately”

”Good comfortable bed and spacious room/suite. Staff friendly and tried to be helpful. Not so good, allocated wrong room type, corrected when raised with the hotel. Correct room had very obvious damage which no attempt had been made to repair, when raised was told no other rooms available with an apology.”

”Overall a nice hotel highlighted by Bri on reception and many other helpful and friendly staff. Their was no TV remote (should have been checked I think by house staff) however the staff did all they could to find another and sort the problem. Our family room had lots of space and everything was clean. Breakfaat was good as were the facilities of pool, sauna, jacuzzi. Our only change would be not to have dogs staying; one dog howled for a good while at 7.30 am on the sunday: I think guests had...