We stay at vacation rentals several times a year, all over the US and, occasionally, internationally. The reason I say this is to outline that we have fairly extensive exposure to rental agencies of all types and Winter Park Lodging is, hands down, the best we have ever experienced!
They have a friendly and responsive team who are happy to communicate with you via text, phone, or email. The text system was particularly slick. Every time we texted them a question or request, someone answered almost immediately and if a trip to the house was required, they were usually there within the hour, often sooner. We joked that it was as if someone was waiting on call at the end of the block to help us.
The house was clean and very well-stocked, and the hot tub was meticulously maintained. In the 1 week that we were there, they did routine service on it two times. We were very impressed! I would definitely use them again. As a matter of fact, if I was tossed between two homes and one was managed by Winter Park Lodging and the other was not, I would go with theirs, just because they are so fantastic to work with.
Thank you again, Winter Park Lodging – hope to work with you guys again someday!