Ilmakuva

Arvostelut: Barceló Maya Caribe - All Inclusive

4 out of 5
Barceló Maya Caribe - All Inclusive
Carr. Federal Chetumal-Puerto Juárez, Km. 266,3, Xpu-Ha, QROO

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 519 kautta 1010 arvostelua" "
Arvosana 8 - Hyvä. 235 kautta 1010 arvostelua" "
Arvosana 6 - OK. 111 kautta 1010 arvostelua" "
Arvosana 4 - Huono. 64 kautta 1010 arvostelua" "
Arvosana 2 - Hirveä. 81 kautta 1010 arvostelua" "

8,6/10

Siisteys

8,2/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Stephanie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and comfortable resort.
Yöpyi 4 yötä huhtikuussa 2024
La Gerencia vastasi 28.4.2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.Your commendations on the immaculate condition of our accommodations and the comprehensive nature of our amenities delight us. It is our highest priority to provide a comfortable and satisfying stay, and knowing we have succeeded is truly gratifying.Further, we are thrilled that our dedicated service team contributed to your exceptional experience. The essence of Barceló Maya Caribe - All Inclusive is to deliver unparalleled service and create memorable moments for our guests. Your recognition of our efforts is the best reward we could hope for.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 Loistava

Beatrice

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The best resort to stay at!! The resort is huge and have a massive beachfront for everyone to enjoy. Definitely a recommended resort for anyone! The room is always cleaned so you get back in your room feeling refreshed with the tidy up bed and new towels. The buffet restaurant had a variety of dishes to choose from. The restaurants options that was available was amazing! The staff are very welcoming and always with a smile. The servers at the buffet restaurant always made us enjoy eating! Thank you to Valerio May and Angel Teh for giving us an amazing customer service! The resort is so huge that you have everything you need! Highly recommended!
Yöpyi 6 yötä huhtikuussa 2024
La Gerencia vastasi 28.4.2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is heartening to hear your appreciation for the expansive size of our resort and the beautiful beachfront that we take great pride in. Our housekeeping team will be thrilled to learn that their dedication to maintaining immaculate room conditions has contributed positively to your experience.The culinary variety at our buffet and diverse restaurant options are designed to cater to the unique tastes of our global guests, and it is gratifying to receive your commendation in this aspect. We are particularly grateful for your kind words regarding the warm hospitality of our staff. Valerio May and Angel Teh, along with the rest of our team, are the heart of our service commitment, striving to create an inviting and friendly atmosphere for our valued guests like yourself.Your recommendation is the highest compliment we can receive, and we are sincerely thankful for it. Rest assured that we will continue to uphold the standards that made your stay an enjoyable one.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

8/10 Hyvä

Wil Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lots of buffet & restaurant options. Easy to navigate and the beaches were nice. They put on shows every night at the theatres and they were entertaining. The check in process takes a long time and rooms weren't ready on time.
Yöpyi 6 yötä maaliskuussa 2024
La Gerencia vastasi 26.4.2024
Dear Mr Robert,Thank you for sharing your experience with us.We regret to hear that the check-in process did not meet your expectations and apologize for the inconvenience of the rooms not being ready on time. We strive to provide efficient service, and your comments serve as an invaluable tool for our ongoing efforts to enhance our guests' experience.It is delightful to learn that you enjoyed the variety of dining options, the convenience of navigating our resort, and the pristine beauty of our beaches. We are also glad to hear that our nightly entertainment added enjoyment to your stay, and that the room amenities contributed positively to your overall comfort. At Barceló Maya Caribe - All Inclusive, we take pride in creating memorable experiences, and your appreciation for these aspects of our resort is truly gratifying.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 Loistava

Christian, Heber City

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoy the beach at this property. The water is beautiful and the beach has a gradual entry that makes it easy to get in and out of the water.
Yöpyi 9 yötä huhtikuussa 2024
La Gerencia vastasi 26.4.2024
Dear Sir,Thank you very much for this kind review.It brings us immense joy to know that our beach and its gentle entry into the crystal-clear waters contributed positively to your experience. We're also thrilled that the cleanliness of our rooms, the condition of our hotel, and the attentive service provided by our team met your expectations and added to the enjoyment of your stay. Your satisfaction with the amenities in your room is equally gratifying, as we strive to ensure that every aspect of your time with us at Barceló Maya Caribe - All Inclusive is memorable.We believe it’s the little details that help create the perfect vacation, and we’re glad that you were able to appreciate the beauty of our location and the dedication of our staff. Thank you once again for choosing us for your getaway.We look forward to a return visit from you in the future.Best wishes,La Gerencia

8/10 Hyvä

Rebecca

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is a beautiful resort easy to get around….it is a must to upgrade or you are not treated with much hospitality! Which I tried to upgrade when checking in! Was told I had to wait until the next day, knowing very well my husband would not want to move once we were settled into our room! Felt we were not treated like the rest of our family that up graded before we arrived!
Yöpyi 5 yötä huhtikuussa 2024
La Gerencia vastasi 25.4.2024
Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that your experience with our hospitality did not meet your expectations, particularly regarding the upgrade process. Our aim is to provide seamless and comfortable transitions for all our guests, and we apologize for any inconvenience you may have encountered. Rest assured that we strive to ensure that all guests feel valued and receive prompt assistance with any requests.It is heartening to know that you found Barceló Maya Caribe - All Inclusive to be a beautiful resort and that the aspects of room cleanliness, hotel condition, service, and room amenities were to your satisfaction. Your kind words affirm the dedication of our team to create a welcoming and enjoyable environment for our guests. We are particularly proud of our well-maintained premises and the attentive service provided by our staff.We hope to welcome you back. Best wishes,La Gerencia

10/10 Loistava

James Warren

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024

10/10 Loistava

Brandy

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
AMAZING trip! Swam with turtles right off the beach. Beautiful resort! Will go back ASAP
Yöpyi 5 yötä huhtikuussa 2024
La Gerencia vastasi 23.4.2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is truly rewarding to know that our efforts to maintain the impeccable condition of our resort have been recognized. We are also delighted that the service provided by our dedicated team contributed to the enjoyment of your stay.We're overjoyed to hear that you had the opportunity to swim with the turtles right off our beautiful beach and that the room amenities met your expectations for a comfortable and enjoyable experience. Your kind words validate our commitment to providing exceptional guest experiences at Barceló Maya Caribe - All Inclusive.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

10/10 Loistava

Adrian

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
La Gerencia vastasi 22.4.2024
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 Loistava

Alex

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food was excellent, grounds were beautiful, and staff was friendly. My only negative comment would be that the room we were in was dated and the mattress was below average. Otherwise we had a great time.
Yöpyi 7 yötä huhtikuussa 2024
La Gerencia vastasi 21.4.2024
Dear Sir,Thank you for sharing your experience with us.We regret to hear that the room conditions and mattress did not meet your expectations. While our facilities were recently refurbished, we understand that comfort is paramount, and we continually strive to provide the most restful and relaxing environment for our guests.It is delightful to learn that you found the food to be excellent and the grounds beautifully maintained. We are also glad that the friendliness of our staff contributed positively to your overall experience at Barceló Maya Caribe - All Inclusive. Our team takes great pride in offering our guests beautiful beachfront locations and a variety of services to ensure a memorable vacation.We are looking forward to welcoming you again. All the best!La Gerencia

10/10 Loistava

JAMIE

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything is what we expected! Beautiful beach/pools, variety of food to choose from. All the staffs are hospitable and nice. Just a lot of walking :-) Highly recommend
Yöpyi 5 yötä huhtikuussa 2024
La Gerencia vastasi 22.4.2024
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that our pristine beach and pool areas met your expectations and that the variety of culinary options was to your satisfaction. Our team takes great pride in delivering warm and hospitable service, and we are glad that you felt well-received during your visit.Although our resort is expansive, we hope that the walking allowed you to fully explore and enjoy the extensive facilities that Barceló Maya Caribe - All Inclusive has to offer.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia

6/10 OK

Tamara Louise

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä huhtikuussa 2024

10/10 Loistava

Charles, Highlands Ranch

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The grounds wre great.
Yöpyi 9 yötä huhtikuussa 2024
La Gerencia vastasi 21.4.2024
Dear Sir,Thank you very much for this kind review.We are thrilled to hear that you found the grounds of Barceló Maya Caribe - All Inclusive to be so great, as we strive to create a memorable and enjoyable environment for our guests. It's equally rewarding to know that the cleanliness of your room, the condition of our hotel, and the range of amenities provided were able to meet your expectations and enhance your experience. Above all, it is the service from our dedicated staff that makes us proud, and we are delighted that it resonated so positively with you. Your kind words serve as an encouragement to continue offering our guests an exceptional stay in the heart of the Riviera Maya.We look forward to a return visit from you in the future.Best wishes,La Gerencia

10/10 Loistava

Marek Jozef

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was our second time in Barcelo resort in Rivera Maya we loved it Excellent service beautiful complex great food and friendliness of the staff one little issue where prices in the store near the beech 53$ for small bottle of sunscreen was just unnecessary poke in a tourist eye otherwise we really enjoy the stay 😊!!!
Yöpyi 6 yötä huhtikuussa 2024
La Gerencia vastasi 19.4.2024
Dear Sir,Thank you for sharing your experience with us.We are thrilled to hear that your second visit to our resort was delightful, with our excellent service, beautiful complex, and delectable food offerings contributing to your wonderful experience. Our staff is also heartened by your recognition of their friendliness and efforts to make your stay memorable.We regret that the pricing at our beach store did not meet your expectations. Our prices reflect the convenience of accessing goods without leaving the resort, though we always aim for fairness and value. Rest assured, your comments are an essential part of our continuous effort to provide exceptional service and guest satisfaction.We are looking forward to welcoming you again. All the best!

10/10 Loistava

Katherine, Thibodaux

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We were upgraded upon arrival and everything was amazing!
Yöpyi 5 yötä huhtikuussa 2024
La Gerencia vastasi 16.4.2024
Dear Madam,Thank you for reviewing your recent experience.It is truly rewarding to know that our efforts to provide an immaculate environment and exceptional service have been recognized by you. Our team takes pride in ensuring that every aspect of our guest's stay, from the comfort of our rooms to the condition of our facilities, is held to the highest standard. Your commendation of the room amenities you enjoyed is especially appreciated, as we continuously strive to offer a stay that combines luxury with a sense of being at a home away from home. Thank you for choosing Barceló Maya Caribe - All Inclusive, and for taking the time to share your positive feedback.We look forward to welcoming you back on a future visit.Kind regards,

10/10 Loistava

Maria, THIBODAUX

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort, everything was pristine, clean, all the employees were always very helpful and friendly. Grounds so well manicured and beautiful !! Beach gorgeous !! my sixth stay at the Barceló, each time gets better and better. Thanks for the upgrade at this beautiful resort, made our vacation wonderful.
Yöpyi 5 yötä huhtikuussa 2024
La Gerencia vastasi 16.4.2024
Dear Madam,Thank you for letting us know your opinion of your recent stay.It brings us immense joy to know that the beauty of our resort has consistently met your expectations, and that our commitment to maintaining the highest standards of cleanliness has been evident during your stays. Our staff will be delighted to hear that their dedication to service made a lasting impression on you.The pristine condition of our beach is something we take great pride in, and it is heartening that you've enjoyed it so much. We're also overjoyed that the room upgrade contributed positively to your vacation. At Barceló Maya Caribe - All Inclusive, it is our aim to provide exceptional experiences, and it appears we have achieved this with you once again.Wishing you all the best and looking forward to your next visit,La Gerencia

8/10 Hyvä

Janet

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice all inclusive resort. Pools were great! Beach/ocean access beautiful! Access to poolside chairs was next to impossible.
Yöpyi 6 yötä huhtikuussa 2024
La Gerencia vastasi 12.4.2024
Dear Madam,Thank you for taking the time to provide us with your feedback.We regret to hear that accessing poolside chairs presented a challenge during your visit. Rest assured, we continuously strive to ensure the comfort and satisfaction of our guests, though it appears that the high demand for this amenity impacted your experience. We are grateful for your appreciation of our pools, pristine beach access, and the overall condition of our hotel. It is heartening to know that our service met your expectations and that the cleanliness of your room contributed to a pleasant stay.We sincerely hope the positive aspects of your visit, such as the beautiful beach and ocean access, have left you with cherished memories and that you enjoyed the variety of services available at our large resort.We look forward to welcoming you back in the future.Kind regards,La Gerencia

8/10 Hyvä

Hequn

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Yöpyi 7 yötä maaliskuussa 2024

10/10 Loistava

Breanne

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful and very large property. Very clean. I liked the shows in the evenings. The beach was beautiful. Buffets were good. The only bad thing I think is that we tried to book reservations at the restaurants the first day we arrived and could not get into any of the restaurants until our 4th day. We did have 7 people in our party so that may have had something to do with it. We did love our time there.
Yöpyi 7 yötä huhtikuussa 2024
La Gerencia vastasi 11.4.2024
Dear Madam,Thank you for taking the time to review your stay with us.We are disheartened to hear about the difficulty you faced when trying to book a reservation at our restaurants and understand how this could impact your dining experience. Please rest assured, we strive to accommodate our guests' preferences and note that the demand can sometimes be high, especially when travelling in larger groups. We continuously work towards improving our reservation system for a smoother process.It brings us immense pleasure to learn that you enjoyed the vastness and pristine condition of our property, the captivating evening shows, the beauty of our beach, and the variety of options available at our buffets. We are dedicated to providing an exceptional experience and are delighted that these aspects of your stay were memorable.La Gerencia

10/10 Loistava

Denis, Comox

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fun place. More of a family crowd but ok still
Yöpyi 4 yötä huhtikuussa 2024
La Gerencia vastasi 10.4.2024
Dear Denis, Thank you for this feedback concerning your recent visit.We are heartened to hear your commendation on the cleanliness of our rooms and the overall condition of our hotel. Our team takes great pride in maintaining our facilities to the highest standards for our valued guests. While we note that your rating of our service was not as high as other aspects, we continuously strive to provide exceptional service and regret if we did not fully meet your expectations on this occasion. Our guests' comfort and satisfaction are paramount, and we appreciate your feedback as it is crucial for our ongoing efforts to improve every guest's experience.We look forward to having the opportunity to welcome you back in the future. Best wishes,La Gerencia

10/10 Loistava

Epifania

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great customer service
Yöpyi 3 yötä huhtikuussa 2024
La Gerencia vastasi 9.4.2024
Dear Epifania,Thank you for sharing the review of your stay with us.It is truly rewarding to learn that our dedication to maintaining unparalleled customer service and immaculate room conditions has resonated with you. Our team takes great pride in the condition and upkeep of our facilities, ensuring that every stay at Barceló Maya Caribe - All Inclusive is nothing short of exceptional.We are thrilled that our services met your expectations and contributed to a memorable stay. Our goal is to provide an outstanding experience and we are glad that we have achieved that with you.We hope to see you again soon, Kind regards,La Gerencia

8/10 Hyvä

Michelle

Matkusti ryhmän kanssa
Beautiful scenery and vibe!
Yöpyi 8 yötä maaliskuussa 2024
La Gerencia vastasi 7.4.2024
Dear Michelle,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you appreciated the beautiful scenery at Barceló Maya Caribe - All Inclusive, where the crystal clear waters and white sand beaches truly create a serene atmosphere. It's also wonderful to know that the vibe of our resort resonated well with you, as we strive to provide a relaxing and enjoyable environment for all our guests.Your positive remarks are greatly valued, and we are delighted that these aspects made your stay memorable.It would be a pleasure to have you return on a future occasion.Best wishes,La Gerencia

10/10 Loistava

TYSON

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä maaliskuussa 2024

10/10 Loistava

Gerald Dale

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was very modern and clean. The service by all staff was amazing and I would highly recommend the Barceló resorts in Maya Riviera to anyone. We got an upgrade to the Barcelo Riviera all adults resort and it was really special. We had a fantastic 14 days at the resort.
Yöpyi 14 yötä maaliskuussa 2024
La Gerencia vastasi 6.4.2024
Dear Gerald Dale,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted to hear that the modernity and cleanliness of our property met your expectations, reflecting our commitment to providing exceptional facilities. It is particularly rewarding to know that our staff's dedication to service played a significant role in enhancing your stay. Your willingness to recommend Barceló Maya Caribe - All Inclusive is the highest compliment we can receive. Moreover, we are thrilled that the upgrade to our adults-only resort contributed to making your 14-day visit truly special. We take pride in our meticulous attention to room cleanliness and are glad this detail did not go unnoticed. Our team's efforts to maintain the hotel in prime condition and provide top-notch amenities are ongoing, and it's gratifying to see these efforts reflected in your review.We look forward to welcoming you again soon.Best wishes,La Gerencia

10/10 Loistava

Alma

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Es maravilloso
Yöpyi 4 yötä maaliskuussa 2024
La Gerencia vastasi 5.4.2024
Estimada Alma, Gracias por sus excelentes comentarios.Nos llena de orgullo saber que la limpieza de nuestras habitaciones, la condición de nuestras instalaciones, el servicio brindado y las comodidades de la habitación estuvieron a la altura de sus expectativas. Trabajamos diariamente para ofrecer experiencias memorables y comentarios como el suyo nos motivan a continuar con este compromiso de excelencia.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,La Gerencia

8/10 Hyvä

Shannon Gail

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was beautiful, the grounds were kept immaculately! There were lots of dining options but the amount of people there at the resort didn't allow for us to use all the a-la-cart dining were allowed to as the restaurants were always full. Most staff were very friendly especially the waitresses around the pool at the beach, top notch service!
Yöpyi 13 yötä maaliskuussa 2024
La Gerencia vastasi 4.4.2024
Dear Shannon Gail,It was a pleasure to receive this great review.We deeply regret to hear about your experience with the availability of our à la carte dining options. The popularity of our restaurants can indeed lead to high demand, and we are constantly striving to accommodate all of our guests' preferences.We are delighted to know that you found our property beautiful and that the efforts of our groundskeeping team met your expectations, creating an immaculate environment for your stay. It is also heartening to hear that our staff's friendliness and the exceptional service provided by our poolside waitresses enhanced your experience.Mood: We all look forward to welcoming you back in the future.Kind regards,La Gerencia

10/10 Loistava

Holly

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place was great. My only complaint were the reservations for dinner being somewhat difficult and the restaurant food was either great or terrible. The seafood and steakhouse restaurants weren't very good, but the Mexican and Japanese restaurants were great!
Yöpyi 6 yötä maaliskuussa 2024
La Gerencia vastasi 3.4.2024
Dear Holly,Thank you very much for your feedback.We regret to hear that you encountered difficulties with dinner reservations and that our seafood and steakhouse restaurants did not meet your expectations. We continuously strive to deliver a wide array of dining options and apologize for any inconvenience this may have caused. We are delighted, however, that you enjoyed our Mexican and Japanese restaurants and appreciated the upkeep and amenities of your room, as well as the overall condition of our hotel and the service provided by our team.We hope to see you again in the future. Kind regards,La Gerencia

10/10 Loistava

Bethany

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property, so much to do!
Yöpyi 6 yötä maaliskuussa 2024
La Gerencia vastasi 3.4.2024
Dear Bethany,Thank you for sharing the review of your stay with us.We're overjoyed to hear that the condition of our hotel met your expectations and that our service and room amenities contributed to a memorable stay. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, so it's gratifying to know these efforts resonated with you. Your kind words serve as a testament to the dedication we have towards providing exceptional experiences for our guests, wrapped in the beauty of the Riviera Maya.We look forward to welcoming you back on a future occasion.Best regards,La Gerencia

8/10 Hyvä

Rakesh

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent beach . Facilities very good.Coconut was really awesome. Liked the VIP access. Overall very good experience
Yöpyi 6 yötä maaliskuussa 2024
Dear vastasi 31.3.2024
There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

10/10 Loistava

Christine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great service
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 31.3.2024
We are delighted that you enjoyed your recent stay with us. Thank you for making us your choice of hotel for your vacation. We hope to welcome you again very soon.

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good all inclusive. Would recommend
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 29.3.2024
We appreciate your opinion of us and the service we are providing to our customers. We also thank you for your recommendation. It has been a pleasure for us to read your opinion and we look forward to serving you again soon.

4/10 Huono

Eric

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Food at the restaurant was same and not interesting.
Yöpyi 6 yötä maaliskuussa 2024
Dear vastasi 29.3.2024
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 Hyvä

KEITH THOMAS, Calgary

Matkusti ryhmän kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall the property is good. We travelled with another family and we both had 5 year old kids. The kids had a great time. We had a less than great experience at check in and we were placed in an alternate property to the one we originally booked which resulted in us being placed in a very small dated room. After discussing this with the manager we were moved to a better location so I do give them credit for making it right. They were very helpful in this regard I don't love a buffet at the best of times but the kids were happy and you can always find something to eat as there is tons of variety. Overall I have no real complaints other than my own personal nitpicks. We had a good trip. Everyone was pleased. I would recommend this resort for a travel destination
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 29.3.2024
We appreciate your opinion of us and the service we are providing to our customers. We also thank you for your recommendation. It has been a pleasure for us to read your opinion and we look forward to serving you again soon.

8/10 Hyvä

Eddie J

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good staff and good beach!
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 27.3.2024
We are delighted that you enjoyed your recent stay with us. Thank you for making us your choice of hotel for your vacation. We hope to welcome you again very soon.

4/10 Huono

Carson

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Buffet was not good. The food was gross and multiple people in our party of 19 became ill. We had to call multiple times for room service to get towels. It was basically a frat house with 17-20 year olds drunk and hollering all night. Evening entertainment was crap. We have been to a dozen resorts in mexico and I would rate this one the worst.
Yöpyi 10 yötä maaliskuussa 2024
Dear vastasi 27.3.2024
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

8/10 Hyvä

Renuka

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved the area and dining in different resorts were awesome, thanks!
Yöpyi 6 yötä maaliskuussa 2024
Dear vastasi 27.3.2024
There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

6/10 OK

Prashant Ashveen

Matkusti pienten lasten kanssa
Check- in took too long and staff were confused what they doing. Food was good . Very crowded and noisy at night time. Staff was friendly and helpful.
Yöpyi 6 yötä maaliskuussa 2024
Dear vastasi 31.3.2024
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Loistava

Christian

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and well maintained property. The staff were very friendly and helpful. Great place for families and groups of friends. Lots of different options of things to do.
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 27.3.2024
It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that Barceló Maya Caribe will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Loistava

Michael Richard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 27.3.2024
We thank you very much for sharing your opinion about our services at the Barceló Maya Caribe Hotel, it is always very motivating when customers congratulate the staff for their attention and service. We are ready to serve you in the future and we hope that you will return to our facilities soon.

10/10 Loistava

Dusica Georgievski, Sinisa

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024

2/10 Hirveä

Ray

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Barcelo’s food choices were too exclusive and the buffet was well below average for a 4/5 star resort. Sit down dining restaurants were entirely booked (except for extremely early and late dinners) for our entire stay. Buffet lunches and dinners were low quality meats that sit over open flames for hours. I would not go back here entirely based on quality of food and feeling like we were bait and switched on higher end restaurants
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 24.3.2024
We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

8/10 Hyvä

Cyrus

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huge property with lots of amenities.
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 24.3.2024
We thank you very much for sharing your opinion about our services at the Barceló Maya Caribe Hotel. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees.

10/10 Loistava

FERNANDO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Todo excelente. Habitacion impecable y la atencion
Yöpyi 2 yötä maaliskuussa 2024
Estimado vastasi 21.3.2024
No hay nada más gratificante que recibir los elogios de nuestros valiosos huéspedes y sin duda compartiremos sus experiencias con nuestros empleados.

10/10 Loistava

Lee

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We stayed one week here and loved every moment. Food was amazing at every venue and a la carte meals were incredible. Beach was wonderful, many pools to enjoy and even though it was very busy, we never felt overwhelmed with people. Il Deva show was amazing. We enjoyed everything. Thank you for such a wonderful time.
Yöpyi 6 yötä maaliskuussa 2024
Lee. vastasi 21.3.2024
Thank you very much for sharing this great review of your recent stay at Barceló Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

10/10 Loistava

brandee

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good place. Just hard to understand some when I’m American and don’t speak Spanish, but most were great I just felt bad.
Yöpyi 8 yötä helmikuussa 2024
Dear vastasi 21.3.2024
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time

6/10 OK

Archie Ernest

Matkusti pienten lasten kanssa
Hyvää: Majoituspaikan kunto ja tilat
This was our second time at this resort and will be our last time. The quality of this resort has gone downhill since Covid and I will not be back. The ocean and beach on one side of the resort is absolutely beautiful. Other side is very rocky. Pool areas were wonderful and my daughter loved the kids pools. The food at the buffet was not good. It was bland and cold most of the time. The restaurants had better food but still it wasn’t great. Also trying to book for a restaurant was next to impossible unless you went the day of and hoped for a cancellation. The hydro-spa is a death trap. There is so much water on slippery tile with no rails that I slipped on stairs and received huge bruises across my butt and on my arms from the fall. Little to no help from the staff and not even an apology. The hallways regularly smelt of pee or poop and the toilet in our room had to be fixed multiple times. The rooms are old and musty smelling. The bath tubs were stained and did not drain well. The prices have tripled for any souvenirs, goods and excursions. And although when booking it said that we had free airport shuttles, that was a lie and we had to pay out of pocket to go back and forth from the airport.
Yöpyi 7 yötä maaliskuussa 2024
Dear vastasi 20.3.2024
Although we sincerely regret your disappointment with your stay in our Barceló Maya Caribe, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

8/10 Hyvä

Socorro, Antioch

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The ability to use the neighboring resorts was great
Yöpyi 5 yötä helmikuussa 2024
Dear vastasi 12.3.2024
It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that Barceló Maya Caribe will be your preferred resort for your next visit to the Riviera Maya and Mexico

10/10 Loistava

Arnold De la

Estimado vastasi 6.3.2024
Agradecemos mucho que comparta su evaluación del hotel y los servicios con el resto de los clientes Expedia. Trabajamos para satisfacer a todos nuestros huéspedes y que tengan una grata impresión de nuestro hotel. Regrese y nos encontrará listos para atenderlo

10/10 Loistava

Wade Scott

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was our 25th visit to the Barcelo. As always, we were treated like a King & Queen. We always make new friends and some of the staff have become our friends. It is always nice to reconnect with the staff that have become friends. Our lives in the states are very busy & we always return home refreshed from our stay at Barcelo. We just returned on the 20th of Feb & we both wanted to stay a few more days but we will be back on March 20, 2024. Have a great day!
Yöpyi 10 yötä helmikuussa 2024
Dear vastasi 25.2.2024
It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.We hope that Barceló Maya Caribe will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Loistava

Jody

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We were booked to stay at the Barcelo Maya Caribe and we were upgraded to the Maya Riviera. The manager was extremely helpful and accommodating the rest of our party remain together. Wonderful visit!
Yöpyi 7 yötä helmikuussa 2024
Jody vastasi 25.2.2024
There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts.

10/10 Loistava

Isabelle

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä tammikuussa 2024
Estimada vastasi 25.2.2024
Es un placer para nosotros saber que su experiencia superó sus expectativas. Nuestra prioridad número uno es hacer que la experiencia de cada huésped sea excepcional y tan especial como sea posible.Esperamos que Barceló Maya Caribe sea su resort preferido para su próxima visita a la Riviera Maya y México.