This trip was to celebrate my parent's 40 years wedding anniversary.
1. Check-in was not smooth and confirmed with a receptionist that they will arrange window seat for dinner dining but when I get there, they were even not able to find my dinner reservation and needed to wait there for a while. It was so embarrassed and sorry to my parents
2. Would wanted to use some facilities and asked for the guide to the concierge/reception but no one very clear about hotel facilities and keep asking me that 'why are you asking the details?', 'facility is there, go and check'.
It was kinda horrible experience and would not willing to visit there again.