B&B Hotels – Ala-Rein, Nordrhein-Westfalen

"Unpolite service"

"Hieno hotelli, mutta yleisesti palvelu ei ole ihan 5-tähden hotellin tasoa. Huoneiden koko vaihtelee varsin suuresti saman huoneluokan sisällä. Me saimme aluksi käytävän remonttityökalujen varrelta pienen huoneen kokolattiamatolla, vaikka hotellin huonekuvissa on parkettilattiat. Isompi ja rauhallisempi huone parkettilattialla järjestyi erikseen kysymällä. Samoin asiakkuuteen kuulunut viinipullo toimitettiin vasta erikseen kysymällä. Sänky ja petivaatteet ovat laadukkaat. Aamiainen on todella hyvä ja kattava. Sauna hyvä ja toimiva. Kuntosali varsin suppea. "

"The location of the hotel was perfect for a short trip, and the staff was friendly — especially Habib, who worked at breakfast service. His professionalism and warm service stood out. The hotel room was partly updated, but the cleanliness of the bathroom and the mold spots on the silicone joints of the bathtub did not reflect the star rating. Some of the silicone joints had been replaced, while others had not. I also wondered why, if the rooms were being renovated, a bathtub with the only shower was left in the room. These small details may affect my choice of hotel in the future."

"Good service, excellent breakfast and great access to underground parking."

"Good hotel with walking distance from railway station. Good breakfast with many dishes. Spa was with small swimming pool and sun beds. Gym was small and no weights. Rowing machine was half broken. Winnie at hotel reception was super and 10 points for her friendly service. "