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Arvostelut: EPIC SANA Algarve Hotel

5 out of 5
EPIC SANA Algarve Hotel
Praia da Falésia, Pinhal do Concelho, Albufeira

Arvostelut

9,6

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 423 kautta 516 arvostelua" "
Arvosana 8 - Hyvä. 76 kautta 516 arvostelua" "
Arvosana 6 - OK. 10 kautta 516 arvostelua" "
Arvosana 4 - Huono. 5 kautta 516 arvostelua" "
Arvosana 2 - Hirveä. 2 kautta 516 arvostelua" "

9,8/10

Siisteys

9,6/10

Henkilökunta ja palvelu

9,6/10

Palvelut/mukavuudet

9,6/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rauhallinen tunnelma. Hyvät ja siistit uima-altaat. Erittäin hyvää ruokaa sekä aamupalalla että illallisella.
Yöpyi 5 yötä huhtikuussa 2019
EPIC SANA Algarve vastasi 21.4.2019
Dear Guest, We appreciate your time taken on writing your review. Thank you for choosing EPIC SANA Algarve for your holidays. We hope to welcome you back at our resort in a near future. Kind Regards, EPIC SANA Algarve

10/10 Loistava

Jukka, Finland

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Luxorious getaway
Really nice hotel for a luxorious getaway. The hotel surroundings are nice and peacefull. The hotel itself is really nice, especially the pool area is super! Service is also top notch, however not quite as good as in Epic Sana Lisboa where we stayed before Algarve.

10/10 Loistava

Mikko, Spain

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
1 night stay in Epic Sana
The hotel itself is very clean, nice and new. It is very good overall, but here's couple of things I would have wanted to know before making the reservation: 1. Breakfast was not included in the hotels.com price, and that wasn't mentioned. Little bit of surprised you can't get breakfast with that price and it's quite expensive to buy the breakfast from the hotel. 2. Having a child they had booked us on the apartment side, not the hotel. It's close but personally I would have liked to be in the hotel side and wouldn't have made the reservation if I knew I was thrown to apartments. That wasn't mentioned either. So very good 5 star hotel with really nice shining rooms and facilities. Service wasn't fully 5 star quality but otherwise very good.

10/10 Loistava

Tracy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I stayed here with my daughter and we had an amazing and relaxing stay. All the staff were incredibly helpful and friendly. Food, pool, beach all perfect. Highly recommend!
Yöpyi 2 yötä toukokuussa 2024
EPIC SANA Algarve vastasi 24.5.2024
Dear Mrs. Tracy,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning your stay with us. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for another EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Loistava

Anne

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely, flower filled resort, great service, great restaurants, comfortable and clean rooms. We enjoyed our stay there very much!
Yöpyi 3 yötä toukokuussa 2024
EPIC SANA Algarve vastasi 20.5.2024
Dear Anne,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services, location and facilities.Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

8/10 Hyvä

Hovanes

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff is amazing 5 star, not so sure about the property
Yöpyi 4 yötä toukokuussa 2024
EPIC SANA Algarve vastasi 16.5.2024
Dear Hovanes,Thank you so much for your kind feedback.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the property. We have transmitted this to our management, which have taken your comments into full consideration.Thank you.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Hossein

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property has excellent landscaping, a beautiful sea view, and nice service and facilities.
Yöpyi 2 yötä huhtikuussa 2024
EPIC SANA Algarve vastasi 6.5.2024
Dear Hossein,Thank you so much for your review.We are happy that you have enjoyed your stay with us and that you were impressed with the location, services and facilities. We have shared your feedback with our team.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 Loistava

Abhishek

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
5 star luxury , amazing property !
Yöpyi 2 yötä huhtikuussa 2024
EPIC SANA Algarve vastasi 6.5.2024
Dear Abhishek,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and facilities.Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Loistava

Charles

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it !
Yöpyi 3 yötä joulukuussa 2023
EPIC SANA Algarve vastasi 19.2.2024
Dear Charles,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

6/10 OK

Yomi

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
My son & I had a nice stay at the property. I would say though, for a 5 star resort I wasn’t expecting so many things to be in need of repair. Our room had a few fixtures that needed replacing, also the balcony had areas that were heavily worn and coming apart. Finally, the quality of the evening buffet wasn’t great. There was a poor selection and flavour was non existent. This was really disappointing for the amount they charged me for this (€88 for myself and my 7 year old). However, the staff were attentive, and the place was very clean. The cleaners do a fantastic job, they were also really nice.
Yöpyi 4 yötä helmikuussa 2024
EPIC SANA Algarve vastasi 19.2.2024
Dear Yomi,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the services and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the room. We have transmitted this to our management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Loistava

gilvandro

Yöpyi 2 yötä helmikuussa 2024
EPIC SANA Algarve vastasi 16.2.2024
Dear gilvandro,Thank you so much for your feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Rong

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Direct access to the beach. Friendly staff. Highly recommend
Yöpyi 2 yötä joulukuussa 2023
EPIC SANA Algarve vastasi 5.1.2024
Dear Rong,Thank you so much for your kind feedback.Looking forward to welcome you back.Best regards,EPIC SANA Algarve

10/10 Loistava

Satish

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent staff and service
Yöpyi 2 yötä joulukuussa 2023
EPIC SANA Algarve vastasi 29.12.2023
Dear Satish,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Roland

Yöpyi 4 yötä marraskuussa 2023
EPIC SANA Algarve vastasi 29.12.2023
Dear Guest,Thank you so much for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Raoul

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Extérieur à entretenir
Yöpyi 3 yötä joulukuussa 2023
EPIC SANA Algarve vastasi 29.12.2023
Dear Guest,Thank you so much for your kind rating.Looking forward to welcome you in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

mary

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property. It would have been nice to have had some nightly entertainment. Fitness classes earlier in the day would be great too.
Yöpyi 3 yötä lokakuussa 2023
EPIC SANA Algarve vastasi 10.11.2023
Dear Mary,Thank you so much for your kind feedback.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Linda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very friendly staff, beautiful hotel. Staircase walk down to private beach was amazing. Hiked from hotel to Villamoura marina along the cliffs.
Yöpyi 4 yötä lokakuussa 2023
EPIC SANA Algarve vastasi 3.11.2023
Dear Mrs Linda,Thank you so much for your kind email.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful property and friendly staff!
Yöpyi 2 yötä lokakuussa 2023
EPIC SANA Algarve vastasi 30.10.2023
Dear Guest,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the location and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Loistava

Chet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A spectacular property steps away from the beach that should be on everyone’s shortlist. But I appreciate it most about this hotel is that it was quiet. No DJ with music blasting all day. This is a resort for mature folks who are looking for relaxation and tranquility. Combine with the incredible spa, fitness, and restaurants it is the ultimate wellness retreat.
Yöpyi 2 yötä syyskuussa 2023
EPIC SANA Algarve vastasi 27.10.2023
Dear Chet,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

jill

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä lokakuussa 2023
EPIC SANA Algarve vastasi 3.11.2023
Dear Jill,Thank you so much for your kind classification.Looking forward to welcome you back.Best regards,EPIC SANA Algarve

10/10 Loistava

joseph

Yöpyi 1 yön syyskuussa 2023
EPIC SANA Algarve vastasi 27.10.2023
Dear Joseph,Thank you so much for your kind feedback.Best regards,EPIC SANA Algarve

10/10 Loistava

Liana

Yöpyi 2 yötä syyskuussa 2023
EPIC SANA Algarve vastasi 27.10.2023
Dear Liana,Thank you so much for your kind feedback.Best regards,EPIC SANA Algarve

8/10 Hyvä

Rebecca

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Front desk is friendly and approachable. Management is very good. Issues were dealt with quickly. Spa concierge - not helpful at all. Massage totally not worth it. Also, they will give you a complimentary welcome drink at their bar but it doesn’t gives you an amount nor do they tell you that certain drinks will not be covered. It’s a surprise at the end they you end up having to pay for it. It should tell you what is covered or the amount.
Yöpyi 4 yötä syyskuussa 2023
EPIC SANA Algarve vastasi 25.9.2023
Dear Rebecca,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our facilities.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the SPA. We have transmitted this to our team and management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us. Kind regards,EPIC SANA Algarve

10/10 Loistava

Anabela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Um hotel que vale sempre a pena revisitar
Sempre agradável e sobretudo em família. Um hotel que faz juz às suas 5 estrelas. Muito bom.
Yöpyi 2 yötä syyskuussa 2023
EPIC SANA Algarve vastasi 18.9.2023
Estimada Sra. Anabela,Muito obrigada por ter escolhido o EPIC SANA Algarve para passar a sua recente estadia connosco e pela sua opinião.Agradecemos pelo tempo dispensado na partilha da sua experiência no nosso resort. Teremos muito gosto em voltar a receber-vos novamente no EPIC SANA Algarve para mais memórias Épicas. Com os melhores cumprimentos, EPIC SANA Algarve

8/10 Hyvä

Véronique

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2023
EPIC SANA Algarve vastasi 18.9.2023
Estimada Sra. Véronique, O nosso muito obrigado por ter dispensado do seu tempo e partilhar a sua avaliação tão positiva da última estada no EPIC SANA Algarve.Teremos muito gosto em voltar a recebe-la novamente no nosso resort. Com os melhores cumprimentos, EPIC SANA Algarve

10/10 Loistava

Olivia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Brilliant hotel, fantastic service, great breakfast buffet. A little pricey but definitely worth the money.
Yöpyi 4 yötä syyskuussa 2023
EPIC SANA Algarve vastasi 11.9.2023
Dear Mrs. Olivia,Thank you so much for your review.We are happy that you have enjoyed your stay with us and that you were impressed with the food & beverage provided services. We have shared your feedback with our team.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Et lite stykke paradis
Fantastisk sted,opphold,service,menneskene......ulike tilbud.......Rolige omgivelser.Veldig god mat!! Flere gode alternativer.
Yöpyi 4 yötä elokuussa 2023
EPIC SANA Algarve vastasi 6.9.2023
Dear Guest,Thank you so much for such a positive feedback. It was our pleasure to have you in our resort.Looking forward to welcome you back in EPIC SANA Algarve.Best regards,EPIC SANA Algarve

10/10 Loistava

Kimber

Yöpyi 3 yötä elokuussa 2023
EPIC SANA Algarve vastasi 22.9.2023
Dear Kimber,Thank you so much for positive rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Thierry

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Tout était parfait !
Yöpyi 7 yötä elokuussa 2023
EPIC SANA Algarve vastasi 18.8.2023
Dear Thierry,We are very happy that you had such a lovely time with us.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Magnus

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Calmn
Yöpyi 2 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 11.8.2023
Dear Calmn,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Anne-Marie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent service, très bien en général, le brunch est bon, l’environnement propre mais il n’y a pas de chaises à la plage.
Yöpyi 4 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 11.8.2023
Estimada Sra Anne-Marie, Muito obrigado por ter escolhido o EPIC SANA Algarve para passar a sua recente estadia connosco e pelo seu feedback positivo.A sua opinião é muito importante e ficamos muito gratos por ter desfrutado da nossa localização e atendimento cuidado e simpático. Gostaríamos de informar que o serviço existente na praia pública não está associado aos serviços do nosso hotel, uma vez que, infelizmente não existe espaço para um novo apoio de praia privado, embora os nossos hóspedes tenham a possibilidade de alugar as espreguiçadeira e sombras nas concessões existentes. Colocamo-nos, desde já, ao seu inteiro dispor para qualquer assistência que possa vir a necessitar.Teremos muito gosto em voltar a recebê-lo novamente no EPIC SANA Algarve para mais memórias Épicas. Com os melhores cumprimentos, EPIC SANA Algarve

8/10 Hyvä

Taline

Yöpyi 4 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 3.8.2023
Dear Taline,Thank you so much for your kind rating.Looking forward to welcome you back in our resort,Best regards,EPIC SANA Algarve

10/10 Loistava

Sandra

Yöpyi 3 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 1.8.2023
Dear Sandra, Thank you for your kind rating. We are very pleased that you enjoyed your stay at EPIC SANA Algarve. We hope to see you back soon. Sincerely,EPIC SANA Algarve

10/10 Loistava

Timothy, Boston

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location and staff
Yöpyi 3 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 1.8.2023
Dear Timothy,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and location.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 Loistava

Luisa

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 1.8.2023
Dear Mrs. Luisa, Thank you for your kind rating. We are very pleased that you enjoyed your stay at EPIC SANA Algarve. We hope to see you back soon. Sincerely,EPIC SANA Algarve

10/10 Loistava

Kenneth

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The grounds are beautiful and the access to the beach was very convenient. The pool area was luxurious and the breakfast was perfect.
Yöpyi 4 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 1.8.2023
Dear Kenneth,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and location.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

4/10 Huono

Louise

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
NA
Yöpyi 3 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 3.8.2023
Dear Louise,Thank you so much for your kind rating.Looking forward to welcome you back in our resort,Best regards,EPIC SANA Algarve

8/10 Hyvä

Morgan

Yöpyi 4 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 11.8.2023
Dear Mr/Mrs Morgan,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

8/10 Hyvä

JEAN LOUIS

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Un séjour agréable dans un hôte de luxe
Cela fait plusieurs fois que nous séjournons dans ce magnifique hôtel. Confort, propreté, équipement, amabilité du personnel de restauration. Seul bémol: aucun accueil particulier pour les clients qui viennent tous les ans, aucune attention particulière en chambre( petits cadeaux ou autres) Et surtout un personnel de réception désagréable: en tant que client gold, aucun surclassement, aucune arrivée précise, aucun départ tardif n est toléré même si l’hôtel n est pas plein Cela fait des années que j’y séjourne pour des séjours de 4 nuits à 21 nuits, aucunes attentions particulières, jamais un surclassement, jamais un départ tardif autorisé
Yöpyi 3 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 19.7.2023
Cher Mr. Jean Louis,Nous aimerions vous remercier d’avoir séjourner à l’hôtel EPIC SANA Algarve !Nous regrettons que votre séjour n’a pas été à la hauteur de vos attentes.Nous vous garantissons que nous faisons tous les efforts pour apporter à nos clients un service de haute qualité et avoir la meilleure expérience possible.Nous vous remercions de vos commentaires et nous avons transmis votre avis à nos équipes de manière à nous améliorer.Nous espérons pouvoir vous recevoir à nouveau dans notre établissement.Cordialement,EPIC SANA Algarve

10/10 Loistava

Angela

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 9 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 11.8.2023
Dear Angela,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Caroline, West Horsley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
As returning guests we enjoyed another gorgeous stay at the Epic Sana Algarve. From the minute we arrive we relax. Don't have to think about anything other than which pool to swim in, where to sit in the gardens to read a book or snooze, what time to go to the beach and where to eat. Beautiful! Local amenities very close by. All staff are so friendly and helpful.
Yöpyi 5 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 12.7.2023
Dear Mrs. Caroline,Thank you so much for your such a kind feedback.We are very happy that you have had such a lovely time with us.We are looking forward to welcome you back in our beautiful resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Jack

Yöpyi 2 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 12.7.2023
Dear Mr. Jack,Thank you for your positive rating.Looking forward to welcome you back in our resort.Best Regards,EPIC SANA Algarve

10/10 Loistava

Ahmad

Hyvää: Henkilökunta ja palvelu
No activities inside and near the resort, but it was great hotel
Yöpyi 2 yötä heinäkuussa 2023
EPIC SANA Algarve vastasi 12.7.2023
Dear Mr. Ahmad,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Loistava

Amir

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä kesäkuussa 2023
EPIC SANA Algarve vastasi 22.6.2023
Dear Amir,Thank you for your positive rating.Best regards,EPIC SANA Algarve

8/10 Hyvä

Adriana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed a few days at this property. Its location is outstanding although it is in a remote area from other towns and cities. The hotel is accessed through a long, winding, and not in optimal conditions route.
Yöpyi 3 yötä kesäkuussa 2023
EPIC SANA Algarve vastasi 14.6.2023
Dear Mrs. Adriana,Thank you for such a positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

8/10 Hyvä

Mathias

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Das Hotel und die Anlage sind sehr schön, das Essen sehr lecker und frisch. Die Mitarbeiter im Service freundlich. Trotzdem hatte ich mich nicht so erholen können wie erhofft. Ich hatte Zimmer NR 101 bekommen. Dies liegt direkt neben der Bar. Bis 1 Uhr Nachts war da Party und ich hatte laute Bässe und Musik bis ins Zimmer gehört. Ich ging mich um 0:00 Uhr an der Rezeption beschweren. Es hieß, dass man an der Bar Bescheid sagt um die Musik leiser zu machen. Wurde nicht gemacht bis dann um 1 Uhr die Bar sowieso geschlossen wurde. Am nächsten Tag ging ich wieder zur Rezeption und verlangte und bekam auch ein neues Zimmer weiter hinten. Abends bemerkte ich dann, dass die Badewanne kaputt war und auslief. Der ganze Boden war nass. Ich ging wieder zur Rezeption und bekam wieder ein neues Zimmer. 3 Zimmer in 3 Tagen. Wie soll man sich da erholt fühlen. War echt schon nervig. Und außerdem sehr frech jemandem Zimmer 101 anzubieten. Kann man vielleicht Partyleuten vermieten, aber dann sollte man das vorher sagen. Also wenn ihr Zimmer 101 bekommt und Ruhe haben wollt beschwert euch sofort.
Yöpyi 3 yötä toukokuussa 2023
EPIC SANA Algarve vastasi 14.6.2023
Sehr geehrte Mathias,Wir möchten Ihnen danken, dass Sie EPIC SANA Algarve Hotel für Ihren Aufenthalt gewählt haben. Wir waren traurig zu lesen, dass Ihre Erfahrung mit uns nicht so angenehm war, wie Sie es erwartet hatten. Wir können Ihnen garantieren, dass wir uns immer bemühen, unseren Gästen einen hohen Servicestandard und eine gute Erfahrung zu bieten. Wir bedanken uns für Ihre Bewertung und deshalb haben wir Ihre Worte bereits mit unserem Team geteilt, um unseren Service zu verbessern. Wir würden uns freuen, Sie in Zukunft wieder begrüßen zu dürfen und Ihnen eine angenehme Erfahrung bieten zu können. Mit freundlichen Grüßen,EPIC SANA Algarve

8/10 Hyvä

Richard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Brilliant Staff
We first visited this hotel 8 years ago as a family and returned as a couple. It has dated a bit (especially the bathroom design) but it has been well maintained and isn't tired. The staff are absolutely excellent and really make the place what it is. Management, housekeeping, concierge all can't do enough to make sure you have everything you need. The location is perfect, right on the best beach in the Algarve. You can walk along the beach to Vilamoura (50 mins). There is a small square just outside the grounds with a few restaurants including a great pizzeria. Albufeira and Vilamoura are a short uber ride away so everything you need is within reach. The hotel pools are also nice and breakfast is excellent. The only complaint we had was that there was a private corporate function while we were there which meant that the bar was closed off. That would have been okay for an evening but the event also went on to 1am which is an hour later than the bar is open to guests. Our upgraded ocean view room was directly above this so we felt like we were at the event. As with corporate events a 100 or so people then stumbled and shouted their way back to their rooms so there wasn't peace until 2.30am. I went and spoke to reception as we had arrived that day and were tired. They were excellent and offered us another room but it just seems that the owners need to rethink mixing corporate and leisure guests.
Yöpyi 2 yötä toukokuussa 2023
EPIC SANA Algarve vastasi 21.5.2023
Dear Mr. Richard,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the location, services and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. On the other hand we would like to extend our apologies concerning the corporate guests. We have transmitted this to our team and management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Loistava

athari

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
nice
Yöpyi 2 yötä toukokuussa 2023
EPIC SANA Algarve vastasi 21.5.2023
Dear Athari,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Won’t return
Poor service (eg when I called housekeeping no one answered, had to phone reception twice before someone answered). Towels in bathrooms are very worn out (pictures) and when I complained about this one morning there was no response for 11hours. Breakfast good but the same every day. Will try somewhere else next time I visit the Algarve.
Bathroom towels
Bathroom towels
Bathroom towels
Yöpyi 4 yötä huhtikuussa 2023
EPIC SANA Algarve vastasi 4.5.2023
Dear Guest,Thank you very much for your feedback. We regret that the stay at our Resort did not correspond to your expectations.Thank you for bringing this to our attention and also for your other suggestions, which will also be taken into consideration. We really hope that we will be able to welcome you back for what will hopefully be an EPIC stay with us and remain at your entire disposal for any assistance you might require. Kind regards,EPIC SANA Algarve

10/10 Loistava

Dania

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Awesome Resort!
Excellent in almost every way gorgeous hotel with friendly and willing staff, spa services were fabulous only excepts: the dining options were limited since one restaurant was closed, the Japanese one and one only had an expensive tasting menu no a la carte options Also would have been nice to have the adult outdoor pool heated
Yöpyi 3 yötä huhtikuussa 2023
EPIC SANA Algarve vastasi 4.5.2023
Dear Mrs. Dania,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and facilities.We will make sure that your comments will be passed on to our staff and would like to thank you on behalf of them.Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for another EPIC stay with us.Kind regards,EPIC SANA Algarve