Location was convenient for Disney. The room was spacious. The staff was ok, but definitely didn’t go out of their way, or even try that hard to assist. We sat in the lobby for an hour waiting for our rental scooter to arrive, just to discover it was already there and no one bothered to tell us. Then, I was sent to the basement with the wrong key 4 separate times. Three different employees took another 1/2 hour to get the right key. Lots of other little things like salad sent with no dressing, no condiments when asked, etc. nothing major, just inconvenient.