BBC Bristol: Opastetut kierrokset ja aktiviteetit

Entering the hotel was very difficult, especially with luggage. One can not get close to the hotel with car, so the guests have to carry their luggage a good distance. The room was very small, inadequately equipped and had practically no cupboards or storage space. The beds were comfortable.

Windows sealed shut, no fresh air in the room. Air conditioning didn’t work, reception would not provide us with a fan. Room booked for 3 people but only enough amenities for 2 people. Asked for extra pillows as only 1 provided per person, got told by reception they would give us some but when returning to the room nothing had been left and no one on reception. A staff member in the morning was rude to me as I had propped the door open with the chair as it was boiling inside. This was 10:30am when check out was 11am. The housekeeper demanded we shut the door as there were ‘guests sleeping’ but then proceeded to use the Henry Hoover in the room next door which was a lot noisier than we were. Overall an unpleasant experience and would not recommend.