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Arvostelut: Amerald Resort Hotel Desaru

3.5 out of 5
Amerald Resort Hotel Desaru
Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 42 kautta 113 arvostelua" "
Arvosana 8 - Hyvä. 41 kautta 113 arvostelua" "
Arvosana 6 - OK. 19 kautta 113 arvostelua" "
Arvosana 4 - Huono. 7 kautta 113 arvostelua" "
Arvosana 2 - Hirveä. 4 kautta 113 arvostelua" "

8,2/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Norasilah M

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Yöpyi 3 yötä huhtikuussa 2024
R vastasi 16.4.2024
Dear Norasilah, Thank you for this invaluable feedback. We have urged the intended department to make adjustments as it has been chalked up. We look forward to see you again.Best Regards, Amerald Resort Family

10/10 Loistava

AHADIAH

Yöpyi 1 yön lokakuussa 2023

6/10 OK

Nurbaity

Yöpyi 2 yötä heinäkuussa 2023

6/10 OK

Lit Phen

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Very limited option for vegetarian.
Yöpyi 4 yötä toukokuussa 2023

10/10 Loistava

Edwin

10/10 Loistava

Beng Loong

Yöpyi 1 yön syyskuussa 2022

8/10 Hyvä

Andy

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Yöpyi 2 yötä kesäkuussa 2022

6/10 OK

Rahilah

Yöpyi 1 yön toukokuussa 2022

10/10 Loistava

Kah Kok

Yöpyi 2 yötä toukokuussa 2022

6/10 OK

Chuan Swee

Yöpyi 1 yön toukokuussa 2022

6/10 OK

Ummi

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Yöpyi 1 yön huhtikuussa 2022

6/10 OK

Nik

Yöpyi 1 yön joulukuussa 2021

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Christmas holiday
Yöpyi 2 yötä joulukuussa 2021

6/10 OK

Visvanathan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
Yöpyi 1 yön joulukuussa 2021

4/10 Huono

NOR FAIZAH

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stay in 3Days2Night
Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
Yöpyi 2 yötä joulukuussa 2021

6/10 OK

Soo Kyung

가족단위 사람 너무 많음
조용히 쉬러 갔는데 다들 가족단위로 떼거지로 와서 정신 사나워서 종일 객실에만 있었음. 비치도 사람들 득실거려서 안가고 아침도 걸렀음.
Yöpyi 1 yön marraskuussa 2021

8/10 Hyvä

Aileen lee

Yöpyi 4 yötä lokakuussa 2021

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
Yöpyi 1 yön joulukuussa 2020

8/10 Hyvä

Leong Sze

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
safe
fair efficiency & safe
Yöpyi 1 yön syyskuussa 2020

10/10 Loistava

Leong Sze

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
ice
Nice
Yöpyi 1 yön elokuussa 2020

4/10 Huono

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
Yöpyi 1 yön elokuussa 2020

8/10 Hyvä

Tarkistettu asiakas

Yöpyi 3 yötä huhtikuussa 2020

4/10 Huono

AK

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
Yöpyi 1 yön maaliskuussa 2020
Amerald Resort Hotel vastasi 13.3.2020
Dear AK, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
Yöpyi 1 yön tammikuussa 2020
Amerald Resort Hotel vastasi 14.2.2020
Dear Prestige Guest, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Please accept our sincere apologies for the issue regarding the TV Signal and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

4/10 Huono

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
Yöpyi 1 yön tammikuussa 2020
Amerald Resort Hotel vastasi 30.1.2020
Dear Prestige Guest, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

2/10 Hirveä

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
Yöpyi 1 yön tammikuussa 2020
Amerald Resort Hotel vastasi 30.1.2020
Dear Prestige Guest, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing
Yöpyi 2 yötä joulukuussa 2019
Amerald Resort Hotel vastasi 14.2.2020
Dear Prestige Guest Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Providing the highest level of hospitality is our number one priority and we are delighted to read that we have exceed your expectation. Once again, thank you for your valuable feedback. We hope to have an opportunity to welcome you back again! Warm Regards, Amerald Resort Hotel

8/10 Hyvä

Stanley

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended.
Yöpyi 1 yön joulukuussa 2019
Amerald Resort Hotel vastasi 30.1.2020
Dear Stanley, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Providing the highest level of hospitality is our number one priority and we are delighted to read that we have exceed your expectation. Once again, thank you for your valuable feedback. We hope to have an opportunity to welcome you back again! Warm Regards, Amerald Resort Hotel

2/10 Hirveä

Tarkistettu asiakas

Yöpyi 2 yötä joulukuussa 2019

10/10 Loistava

NORAZURI

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
sangat berbaloi
hotel super cantik dan selesa
Yöpyi 1 yön joulukuussa 2019
Amerald Resort Hotel vastasi 14.2.2020
Dear Norazuri, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. Providing the highest level of hospitality is our number one priority and we are delighted to read that we have exceed your expectation. Once again, thank you for your valuable feedback. We hope to have an opportunity to welcome you back again! Warm Regards, Amerald Resort Hotel

2/10 Hirveä

hwa chong

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Poor WiFi and too fast go to city no electricity
Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again.
Yöpyi 2 yötä joulukuussa 2019
Amerald Resort Hotel vastasi 30.1.2020
Dear Hwa Chong, Thank you for taking the time to share your recent stay experience. We value and appreciate your feedback as it helps us to focus on what is important to our guests. It is disappointing to read that your recent experience fell short of your expectations. Please accept our sincere apologies for the lapse in service and rest assured that the points you have highlighted has been shared with the relevant teams for a thorough review. We will continue our pursuit for excellence in service and seek ways to enhance our guest experience. Once again, thank you for your valuable feedback. We hope to have an opportunity to better your experience with us again! Warm Regards, Amerald Resort Hotel

10/10 Loistava

CHANDRA, Singapore

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice Sea-view
Yöpyi 2 yötä joulukuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Location of property is good- very close to the beach and view from rooftop is breathtaking. Staff is also friendly and helpful. The room aircon switches off automatically every time you open the balcony door and this is very annoying! The beach was not clean when we were there.
Yöpyi 1 yön marraskuussa 2019

6/10 OK

Zie

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Far from.everything and the actual world. Hotel is standing alone in nowhere! No activies, bad wifi and signal extremely bad. Loss contact from the world.
Yöpyi 2 yötä marraskuussa 2019

8/10 Hyvä

Sentero, Kuala Lumpur

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quiet and new hotel
Yöpyi 1 yön marraskuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very interesting place
Yöpyi 1 yön marraskuussa 2019

8/10 Hyvä

Muhammad

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good place
Yöpyi 1 yön marraskuussa 2019

2/10 Hirveä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cleanliness is very poor. The room facility mostly are faulty
Yöpyi 1 yön marraskuussa 2019

6/10 OK

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Palvelut/mukavuudet
Housekeeping should be improved to attract more tourist. Overall okay
Yöpyi 1 yön marraskuussa 2019

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2019

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quiet stay near the beach. Well-maintained room and excellent service from staff.
Yöpyi 1 yön marraskuussa 2019

6/10 OK

Tarkistettu asiakas

Yöpyi 2 yötä lokakuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2019

10/10 Loistava

Sheryl

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent
If you want time to relax and have your own time check in here at amerald Hotel. The front desk automatically upgrade our room to ocean View the view was so nice next to the beach. Very accommodating he always smile.. Room was big we choose twin bed for mine and my husband.. The coffee on the side is good.. Swimming is good.. Buffet breakfast is very good local food I like the rendang chicken over all stay good except the shuttle I bit pricey going to the bus terminal.. Will come back again here bring my whole family
Yöpyi 1 yön lokakuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The beach & scenery
Yöpyi 1 yön syyskuussa 2019

8/10 Hyvä

Danny

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
服务不错，整体满意
服务员的整体是不错的，只是碰巧遇到烟霾的天气。只有用餐的地板肮脏，还有地理位置有点里面，晚上告示牌不多，如果有更多的路牌会更好。整体的酒店是蛮不错的，住到很舒服，酒店也很大，房间和厕所很舒适，泳池也不错，好评，早餐值得推荐！
Yöpyi 1 yön syyskuussa 2019

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Sea view room
Good place for relax trip
Yöpyi 1 yön syyskuussa 2019

4/10 Huono

Putra

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unfit for tourists and unfit for mobility impaired. The entire hotel has steps everywhere rendering it totally unfit for those who are mobility impaired. The location is very remote and local taxi wants to charge higher fare to take you here. You would know this is not meant for tourists when the reception asks for your car registration number. Saw a group of cross country bikers stay here and then was another wedding ceremony happening. Out of the only two restaurants in the area that happens to be in the hotel premises, one was closed for a private event and one was full of bikers. The restaurant menu states "the pictures are representative and does not reflect the real dish". The pizza looked good in menu but in reality was a toast covered in ketchup. The menu selection itself is cherry picked most greasy dishes from Malay/Indian/Western cuisine. Not a single vegetable in the menu. I am vegetarian and when asked for a vegetarian meal, the standard response was rice and salad. The hotel actually has higher price on Expedia where as if you book with them directly or via a local Malay platform, is cheaper. I would not call this property a resort; event place, definitely. I paid with e-pay. After completing the e-pay successfully, the restaurant said, "yes I understand the payment is completed, still we save guests credit card numbers for our personal records in our computers". I said, "No way Jose"
Yöpyi 2 yötä syyskuussa 2019

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
i really appreciate with the staff at front ofc by the name KAMAL...really helpful & managed to full fill my needs.
Yöpyi 1 yön syyskuussa 2019