Prime Hotel Beijing Wangfujing

Tulimme päivän myöhässä, ja olimme hotelllin kanssa sopineet, että huone pidetään meille. Saapuessamme huone oli luovutettu pois, mutta saimme tilalle paremman huoneen. Asia hoitui hyvin. Hotelli oli siisti, ystävällinen henkilökunta, henkilökunta puhui englantia. Hotellista sai ostaa retkiä sekä hotellin henkilökunta hoiti meille myös junaliput Shanghaihin. Suomalainen sähköpistoke kävi. Wifi toimi hyvin, käytimme VPN:ää. Lyhyt matka Dongsi-metroasemalle sekä Wanfujing ostoskadulle.

The worst check-in experience ever. We booked through Hotels.com a room for 3 persons, but when we arrived, they said that "you have booked a room that has only 2 beds". No help even if I had the print-out that clearly says the booking has been made for 3 persons and all paid, they insisted that we didn't make a special request for 3 beds. Never in my life have I heard that if I book for 3 persons, I should not expect to have sleeping place for all 3. Apparently for them, a bed is a special request item. No flexibility or understanding from their side, I spent an hour arguing at the counter, and they told me that they are not responsible because I made the reservation through Hotels.com and not directly from them. The treatment was totally rude and not helpful at all. Finally they suggested that they will put 2 beds together and we all 3 can sleep there. I was so tired after flying the whole night that accepted this, even though I don't think it was correct from their part. The hotel itself is clean, but very outdated, felt like being back in the 90's. Good location.