Matkat – Betws-Y-Coed

Absolutely beautiful place with lovely helpful staff.. Highly recommended. I had to ask for a couple of breakfast items that had run out but they were quickly brought so no complaints!

This hotel was unclean and due to the issues below we chose not to stay at the hotel and instead to book somewhere else in the area at the last minute. Upon arrival we noticed issues with our room, which was room 3. There was mold on the bathroom ceiling and damp patches in the main ceiling. We had been given a fan to cope with the heat however this was laced eith centimetres of heavy, thick dust making the conditions in the room unpleasant. I raised these issues and we were given another room, room 12. On the surface this room appeared nicer but there was an unmistakable smell of urine. This was accompanied by a damp stain in the corner of the room. On the wardrobe next to this stain there was a diffuser, as if to attempt to block out the smell. It did not. I raised this and the receptionist said "this is a dog friendly hotel". There were no other rooms available and we were refused a refund so we left. I am still awaiting to hear if I receive a refund after getting off the phone from their main office which is in London for some reason.

We have just got back from a fabulous stay at the Groes inn. Our room was lovely with everything that you would need, and also a great shower. We stayed for 3 nights and used it as a base for touring round north wales. We had breakfast every morning which was delicious and also ate there 2 of the nights, and the menu didn’t disappoint. All in all a delightful few days away.

Really clean rooms but the thumping beat of the gym music from 5:50 am was an alarm call I didn’t request. Clean room but not relaxing with techno dance classics from 5:48 am