Dear Guest,Thank you for taking the time to share your review.Our team is delighted that you had a comfortable stay with us.However, being so centrally located in Bilbao does have its advantages but means we are unable to offer any better views.We hope to welcome you back in the future. All the best.Sito Pons, General Manager

Dear Raimo, Thank you for taking the time to share such a valuable review. We do try to make sure all our guests have the best experience they can with us and are glad our high standards met your expectations. We regret you did not inform us of your concerns with the room temperature at the time, as our team members are always on hand to assist with any adjustments that might have been needed. We are sorry to hear that you were disturbed during your stay; we are always happy to assist in making your stay as comfortable as possible and we urge our guests to notify us of any concerns so that we might take action. Nevertheless, we will be reviewing your feedback with the relevant manager. We would love to have you return in the future. Best regards, Sito Pons, General Manager

Dear Raimo, Thanks for your high rating of our hotel. We are glad we were able to meet all your requirements Thank you again. We look forward to welcoming you again. Best regards, Sito Pons, General Manager

Dear Reijo, Thank you for your rating. We are glad your stay was enjoyable. We would love to know what would have made your stay a perfect one. We look forward to the pleasure of seeing you again in the future. Kind regards, Sito Pons, General Manager

Dear Isabel,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you found the room to be clean, However, we regret that not everything about your stay met your expectations. Due to our central location, views from some of our rooms can be limited, and we are sorry if this aspect did not meet your expectations. Additionally, we understand that navigating to our property can sometimes be challenging, and we appreciate your patience in this matter.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Sito Pons, General Manager

Estimado José,Gracias por su reseña acerca de su estancia en nuestro hotel.Nos complace saber que nuestro desayuno fue de su agrado y que la calidad de la habitación cumplió con sus expectativas, así como la amplitud y limpieza del baño. Es gratificante también recibir comentarios positivos sobre la cordialidad de nuestro equipo.Lamentamos sinceramente que haya experimentado molestias por el ruido nocturno. Aunque nuestras ventanas son de doble acristalamiento para minimizar el sonido exterior, entendemos que esto puede haber afectado su descanso. Apreciamos su observación y nos esforzamos constantemente por mejorar la experiencia de nuestros huéspedes.Respecto al estacionamiento, nos alegra que haya utilizado este servicio, y aunque sabemos que puede resultar un poco complicado debido a la ubicación en una calle diferente, esperamos que la comodidad de tener acceso directo a nuestras instalaciones haya sido de su conveniencia.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Sito Pons, Director general

Dear Frank,Thank you for this positive review of your stay with us.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We would love to welcome you back on many more occasions. Best wishes,Sito Pons, General Manager

Estimado Antonio,Muchísimas gracias por la excelente valoración que le ha otorgado al Mercure Bilbao Jardines de Albia.Nos alegra mucho que nos eligiera como su hotel de confianza durante estos días que ha pasado en Bilbao. Esperamos que se haya llevado un maravilloso recuerdo de su visita a nuestra hermosa ciudad y, le agradecemos de corazón su magnífica valoración.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,Sito Pons, Director general

Dear Alexandra,Thank you for this great feedback about your recent stay.It is truly rewarding to know that our central location provided you with the convenience to explore the best of both the Old and New towns, and that you found solace by the river and Bilboat pier. Our team at Mercure Bilbao Jardines de Albia is committed to delivering exceptional service, and it is gratifying to hear that they were instrumental in making your stay enjoyable.The spaciousness and brightness of your room are aspects we take great pride in, and we are glad they contributed positively to your experience. Your remarks on the room's cleanliness and the overall condition of our hotel reinforce our dedication to maintaining high standards.Thank you for recognizing our room amenities, which are designed to provide a comfortable and convenient stay for our valued guests like you. We are pleased to have met your expectations in every aspect of your visit.We all look forward to welcoming you back in the future.Kind regards,Sito Pons, General Manager

Dear David,Thank you very much for this kind review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We hope to welcome you back in the future.Best wishes,Sito Pons, General Manager

Gentile Paolo,Grazie per averci fatto conoscere la sua opinione.Siamo felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.Saremo lieti di poterla accogliere di nuovo presso il Mercure Bilbao Jardines de Albia in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Sito Pons, Direttore generale

Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke mit uns zu teilen.Wir freuen uns außerordentlich, dass Sie unser vielfältiges und schmackhaftes Frühstücksbuffet hervorgehoben haben. Es ist unser stetiges Bestreben, den Aufenthalt unserer Gäste so angenehm wie möglich zu gestalten, und es scheint, dass wir dieses Ziel während Ihres Besuchs im Mercure Bilbao Jardines de Albia erreicht haben. Ihre lobenden Worte über die Sauberkeit der Zimmer, den Zustand des Hotels, die Qualität unseres Services und die Ausstattung der Zimmer sind für uns eine wertvolle Bestätigung unserer täglichen Arbeit.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen GrüßenSito Pons, Hoteldirektor

Dear Marko,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our convenient location and the variety of options available at our breakfast buffet. Regarding the temperature in your room, we regret to hear that the heating was not to your comfort level. While we are unable to individually regulate room temperatures, we do offer heaters on request and encourage guests to inform the reception of any discomfort for immediate assistance. We are also pleased to know that you found the room cleanliness, overall hotel condition, service, and room amenities to meet your expectations and contribute to a pleasant stay.We hope to welcome you for an improved experience in the future. Best regards,Sito Pons, General Manager

Dear Robbe,Thank you for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you again. Best regards,Sito Pons, General Manager

Dear Linda,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We are happy that you found our location to be ideal for your needs, and your room comfortable and spacious.We look forward to seeing you again on your next stay.Best wishes,Sito Pons, General Manager

Estimado Sebastián,Nos encanta conocer su opinión destacando la labor de todo nuestro equipo. Como ha podido comprobar, trabajamos a diario para ofrecer una atención profesional y cercana, y nos encanta haber podido ofrecerle una buena experiencia.Esperamos volver a recibirle en otra ocasión. Saludos cordiales,Sito Pons, Director general

Dear Paul,Thank you for your positive review.We're delighted to hear that you found our location convenient and the hotel to your satisfaction in terms of cleanliness and service. Our team strives to maintain the highest standards, and your positive feedback is a testament to their efforts. We regret that the bed did not meet your comfort expectations. We're committed to guest satisfaction and would like to note that our mattresses are of good quality, and we're always ready to address any discomfort if informed at reception.We would be delighted to welcome you back on another occasion. All the best,Sito Pons, General Manager

Estimada Judith,Muchísimas gracias por la excelente valoración que le otorgó al Mercure Bilbao Jardines de Albia.Es muy grato que nos eligiera y nos alegra recibir su inmejorable apreciación. Ha sido un placer hospedarle y devolverle la confianza depositada en nosotros con una satisfactoria experiencia.Aprovechamos la ocasión para hacerle llegar un cordial saludo en nombre de todo el staff del Hotel Mercure Bilbao Jardines de Albia y esperamos su pronto regreso.Atentamenrte,Sito Pons, Director general

Dear Cristina,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that our lobby bar with its selection of pintxos and drinks was a highlight of your stay. Our team strives to provide excellent service, and it's rewarding to know we've succeeded. Regarding the noise disruption you experienced, we apologize for any inconvenience. While our hotel rooms are equipped with double glazing to minimize noise levels, we understand that the vibrancy of the surrounding area on weekends can sometimes be more noticeable. Rest assured that we continually seek ways to ensure our guests' comfort.We hope to be able to welcome you back. Kind regards,Sito Pons, General Manager

Gentile Alice,Grazie per averci fatto conoscere la sua opinione.Apprezziamo la menzione riguardo la qualità della nostra prima colazione, preparata quotidianamente con materie prime fresche e genuine e con un'ampia varietà di scelta in grado di soddisfare al meglio i gusti e le diverse esigenze alimentari dei nostri ospiti.Saremo lieti di poterla accogliere di nuovo presso il Mercure Bilbao Jardines de Albia in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Sito Pons, Direttore generale

Dear Georgios,Thank you for this positive review of your stay with us.We're thrilled to hear that you enjoyed the SPA and found its offerings to your satisfaction. It's wonderful that our location was ideal for exploring nearby attractions such as the Guggenheim Museum.We look forward to welcoming you back.Kind regards,Sito Pons, General Manager

Gentile Andrea,Grazie per averci fatto conoscere la sua opinione.Riguardo ai suoi commenti sul servizio ristorante e bar, ci dispiace che non abbia trovato la disponibilità che si aspettava. Desideriamo informarla che il nostro bar, situato al secondo piano dell'hotel, offre uno spazio tranquillo e rilassante dove i nostri ospiti possono godersi una pausa, con un piccolo assortimento di snack disponibili fino a mezzanotte. La situazione attuale ha richiesto alcune riduzioni degli orari, ma ci impegniamo costantemente a mantenere un servizio di qualità e disponibile nei tempi indicati.Le porgiamo i nostri cordiali saluti.Sito Pons, Direttore generale

Dear Clifford,Thank you for taking the time to review your stay.We're delighted to hear that you found your bedroom to be large, comfortable, and very quiet, reflecting our dedication to providing a peaceful atmosphere. It's wonderful to know that our location offered you convenience to nearby attractions and that our breakfast met your expectations with its variety. Our staff will be pleased to learn that their friendly and helpful service contributed positively to your stay. Regarding the transportation details from the airport, we appreciate your suggestion and will consider enhancing our directions for future guests to ensure a smooth arrival experience.It would be a pleasure to welcome you again. Best regards,Sito Pons, General Manager