2/10 Hirveä
Safiya
Matkusti perheen kanssa
4.9.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
On arrival the atmosphere was so awkward. Theres no lifts in the hotel. When i checked in the room it was an awful a crack on the ceiling which nearly fell on my daughter. They could have changed my room but failed to do so. They stated they had no availability. The remote would not work rang reception, Waited 45 minutes no one turned up had to go downstairs myself and get them to change the batterys. breakfast my husband and daughter nearly choked on the fried egg there was chunks of shell in it. Also if you want a good nights sleep avoid booking anywhere near the weekend. They had four or three wedding parties the music did not go off until 12.30 midnight and it was really loud. The hotel is 4 star but it really lacked the customer service and condition was not to standerd. The shower tray had no drainage cover so when it was used the water spilled all over the floor. Management offered 20 percent refund at the time but have not seen that since. Management do not answer the phone overall very disappointing. Although the hotel has a swimming pool this is not accessible to under 18's.
Safiya
Yöpyi 2 yötä elokuussa 2025