Dear Guest, Thank you for your review and fantastic rating. We are glad that you enjoyed your stay and the quality and content of Serenity Plus our All Inclusive package. The beaches are indeed a very popular attraction and we are privileged to have 3 different beaches to offer to our esteemed guests. We look forward to welcoming you back soon. Sunny Regards, Raphael Nicolas Guest Relations Manager

Dear Tobias,Thank you so much for your kind words and positive feedback! We're delighted to read that you enjoyed your stay at our complex and that our team members were able to make your experience memorable. We take pride in providing delicious food options and maintaining the cleanliness and beauty of our beaches. Your satisfaction is our top priority, and we're thrilled that you found our facilities and services recommendable. We hope to have the pleasure of welcoming you back soon for another fantastic stay!Kind regards,Annick BERTRAND-POMPEIAQuality Assurance Executive

Dear Lena,Thank you so much for your glowing review! We're thrilled to read that you enjoyed your stay with us and that our accommodation, beaches, and friendly staff met your expectations. We take pride in providing a diverse selection of food options from our restaurants to cater to all tastes. It would be our pleasure to welcome you back again and again for more memorable experiences. See you soon!Kind regards,Annick BERTRAND-POMPEIAQuality Assurance Executive

Cher Patrick,Merci d’avoir pris le temps de nous partager votre expérience, suite à votre séjour au Shandrani Beachcomber Resort & Spa.Toute l’équipe est ravie de lire que vous avez été satisfait des prestations mises à votre disposition au sein de l’hôtel.Votre reconnaissance sur la qualité des services offerts est une source de motivation pour tous nos artisans de beauté et de bonté et nous ne manquerons pas de leur transmettre votre appréciation. Dans l’attente de vous accueillir pour votre prochain séjour, nous vous adressons nos salutations ensoleillées. Cordialement,Annick BERTRAND-POMPEÏAResponsable Assurance Qualité

Cher Willem,Votre satisfaction est notre priorité; nous sommes donc ravis de lire que vous avez apprécié votre séjour. Merci beaucoup pour votre retour positif!Nous demeurons dans l’attente de vous accueillir très prochainement au sein de notre hôtel à nouveau pour créer des instants inoubliables.Cordialement,Annick BERTRAND-POMPEÏAResponsable Assurance Qualité

Dear Ivan,Thank you so much for taking the time to share your feedback with us! We are thrilled to read that you loved your experience at our resort. Your input is invaluable to us and we appreciate your suggestion about the rooms. We constantly strive to enhance our guests' comfort and your comments will certainly be taken into consideration as we look for ways to improve. We hope to have the pleasure of welcoming you back soon and we are committed to making your next stay even more enjoyable. Thank you again for choosing our resort and we look forward to serving you in the future!Kind regards,Annick BERTRAND-POMPEÏAQuality Assurance Executive

Dear Rolf,Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had with our food selection and the level of service provided. Your concerns about the young staff lacking proper guidance and the insufficient staffing have been duly noted.We understand the importance of offering a diverse and satisfying food menu, and we regret that we fell short of your expectations. Rest assured, we are actively working on revisiting and improving our food options to better cater to our customers' tastes.Additionally, we acknowledge the importance of having a well-managed and adequately trained team. We are committed to addressing the leadership and training needs of our young staff to enhance the overall service quality.Your feedback is invaluable to us and we appreciate your patience as we strive to make the necessary improvements.We genuinely value your patronage and we hope to have the opportunity to welcome you back soon with an improved and more satisfying dining experience.Best regards,The Management

Dear Robert,Thank you so much for taking the time to share your review! We're delighted to hear that you had a pleasant stay at our hotel.It's great to know that you appreciated our location, even with the proximity to the airport and found it convenient for keeping an eye on your flights. We're pleased that our staff was polite, motivated and attentive to your needs and that you found our dining options wonderful and plentiful. We always strive to offer a variety of culinary experiences to our guests.We're also glad to hear that you found our rooms spacious and clean with housekeeping maintaining a high standard of cleanliness. It's wonderful that the hotel provided excellent activities for the kids, ensuring an enjoyable stay for the entire family.Your kind words and feedback are truly appreciated and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Annick BERTRAND-POMPEÏAQuality Assurance Executive

Cher Laurent,Nous vous remercions sincèrement d'avoir partagé votre expérience positive au sein de notre établissement. Nous sommes ravis de savoir que vous avez apprécié notre emplacement exceptionnel ainsi que les services que nous proposons, tels que le bateau à fond de verre, le ski nautique, le kayak et bien d'autres.Vos compliments envers notre personnel nous touchent énormément. Nous mettons un point d'honneur à offrir un service attentionné et amical à nos clients, et nous sommes ravis d'avoir pu vous offrir cette expérience.Nous sommes également enchantés d'apprendre que vous avez apprécié notre offre culinaire variée et de qualité, que ce soit au petit-déjeuner ou au dîner. Vos remarques positives concernant la nourriture nous encouragent à continuer à proposer des expériences gustatives mémorables.Quant à votre suggestion concernant la piscine chauffée, nous la prenons en compte avec intérêt. Votre confort est important pour nous et nous étudierons la faisabilité de cette proposition.Nous serions ravis de vous accueillir à nouveau dans notre établissement. N'hésitez pas à revenir pour profiter d'une expérience tout aussi agréable lors de votre prochain séjour.Avec nos meilleures salutations,Annick BERTRAND-POMPEÏACoordinatrice Assurance Qualité

Dear Sandra,Thank you for sharing your thoughts about your recent stay at our resort. We appreciate your feedback and take every review seriously as we continuously strive to improve our guests' experiences.We would like to clarify a few points in response to your concerns. Firstly, we want to clarify that our resort did not lose 1 star; instead, it was a strategic decision to reposition our resort as a 4-star superior establishment to better cater to the preferences and expectations of our valued guests.Regarding your mention of the cake for your wedding anniversary, we thoroughly reviewed our records and unfortunately did not find any request for a cake for the said occasion. We regret any misunderstanding and assure you that if such a request had been made, we would have done our utmost to fulfill it.Furthermore, we have investigated your dining experience during your stay. It appears that you dined at both our à la carte restaurant and buffet restaurant on different nights. We regret any inconvenience you experienced while making a reservation. Our team works diligently to accommodate all guest requests, and we apologize for any delays you encountered.Regarding the perceived poor customer service, we are genuinely sorry to hear about your impression of our staff. We usually receive positive feedback about our team's professionalism and dedication to guest satisfaction. We value your feedback and will use it to improve our service standards.Regarding the noise from planes, we acknowledge that this can be a concern for some guests. While we cannot control external factors like flight patterns, we do our best to provide a serene atmosphere for our guests.We sincerely regret that your stay with us fell short of your expectations. We value your feedback and will use it constructively to make necessary enhancements.Thank you again for having chosen us for your stay.Regards,The Management

Chère Tara,Nous tenons à vous remercier chaleureusement d'avoir partagé vos impressions suite à votre séjour dans notre magnifique hôtel. Nous sommes ravis d'apprendre que vous avez apprécié notre atmosphère calme et accueillante ainsi que l'amabilité de notre personnel.Votre satisfaction est notre priorité absolue et nous sommes enchantés de constater que votre expérience parmi nous a été à la hauteur de vos attentes. Votre retour positif constitue une source de motivation pour toute notre équipe dédiée à offrir un service irréprochable.Nous espérons avoir le plaisir de vous accueillir de nouveau dans un avenir proche pour vous faire vivre une autre expérience mémorable au sein de notre établissement.Cordialement,Annick BERTRAND-POMPEÏACoordinatrice Assurance Qualité

Dear Joaquim,Thank you for the feedback on the quality of our resort’s services and facilities. We really appreciate you taking the time out to share your experience with us.Our dedicated artisans will be glad to learn that they have contributed to make your stay with us pleasant.We would like to thank you once again for having chosen Shandrani Beachcomber Resort & Spa for your stay and we look forward to welcoming you back soon.Yours sincerely,Annick BERTRAND-POMPEÏAQuality Assurance Coordinator

Dear Sukhjit,Thank you for the feedback regarding your recent stay at our resort. We are very sorry to hear that your experience did not match your expectations, please do accept our apology for all the inconveniences you have mentioned.Please rest assured that we take all our guest comments with paramount importance; therefore, I have shared your remarks with our Management Team in order to assess and address the areas where we fell short to improve our general guest experience in the future. We seize this opportunity to thank you for having chosen Shandrani Beachcomber Resort & Spa for your stay and we look forward to have the chance of welcoming you back in the future.Yours sincerely,Gawin CURPENQuality Assurance Manager

Dear Aurelia,Thank you for the time assigned to evaluate your experience following your stay at Shandrani Beachcomber Resort & Spa.It is pleasing to read that you have been satisfied with our services and enjoyed a great time at our resort. We really appreciate your recognition on the quality of services you received and will convey with pleasure your compliments to all our artisans, particularly to Laval and Ashvin.Assuring you of our best services always, we look forward to welcoming you back very soon.Kind regards,Gawin CURPENQuality Assurance Manager

Dear Wilhelm,On behalf of the Team, I would like to thank you for taking the time in sharing your evaluation; however, it is with great regret that I read that we did not manage to meet your expectations to the full extent.Please rest assured that we take all our guest comments with paramount importance; therefore, I have shared your remarks with our Management Team in order to assess and address the areas where we fell short to improve our general guest experience in the future. Our Artisans pride themselves on offering a high level of service, and we hope to be able to provide you with a more positive experience and restore your faith in our brand should you choose Beachcomber for your future holidays in Mauritius. Best regards,Gawin CURPENQuality Assurance Manager

Cher Client,Nous voudrions tout d'abord vous remercier d'avoir pris le temps de partager votre évaluation ; cependant, nous sommes au regret de lire que nous n'avons pas réussi à répondre pleinement à vos attentes.Soyez assuré que nous portons une importance primordiale aux commentaires de nos clients ; par conséquent, vous pouvez être certain que vos remarques ont été transmises à notre équipe de direction pour prendre les mesures nécessaires afin d’améliorer la qualité des prestations évoquées.En espérant que vous nous donnerez l’occasion de restaurer votre confiance en nos services, en étant le choix de destination de vos prochaines vacances. Vous assurant d’une amélioration continue,Cordialement,La Direction