Thank you for your comments. We are glad to know that you found our location ideal for exploring La Candelaria and it was a pleasure for all the staff to provide you with excellent service. We are sorry that the food options were not to your liking. We appreciate your suggestions and hope to welcome you again and offer you a better experience in the future.

Mr. Ryan, Thank you for your comment!

we are very glad to know you liked the hotel and our service. we will review what happened with the shower caps, to avoid that situation again. thank you for your feedback, it helps us to be better every day!

気に入っていただけて嬉しいです！ コメントありがとうございます

Ms. Darlene, we are truly grateful for your beautiful comment about our hotel. It is a pleasure to know that you enjoyed your stay with us and that you appreciated every detail, from the friendliness of our staff to the comfort of the room and the delicious breakfast options. Your words fill us with joy and motivate us to continue providing memorable experiences to our guests. Thank you for choosing us and we hope to have you back soon!

Dear Douglas, we're delighted to hear that you enjoyed our hotel's ambiance, service, and great location. We hope to have the pleasure of hosting you again in the future."

Thank you for your comment Mr. Matthew, we are very happy to know that you enjoyed it, we hope to see you another time!

Dear Sara, Thank you for rating us!

Thanks for your comment! We are glad to know that you enjoyed our quiet and convenient location, close to everything in La Candelaria. We hope to see you again on your next visit.

Thank you for rating us Ms. Mireille!

Dear Mr. Matthew thank you so much for rating us!!

Estimado Señor Adrián muchas gracias por su calificación, esperamos tenerlo nuevamente muy pronto!

Cher Julien, merci beaucoup de nous avoir évalué et de nous avoir laissé votre expérience !!

Madame Therese, nous vous remercions beaucoup de nous avoir évalués, pour nous, répondre aux attentes de nos clients est notre objectif principal, nous espérons avoir votre visite dans la prochaine occasion !!

Estimado Adrián, muchas gracias por su calificación!!

Merci beaucoup pour vos commentaires!!

Estimado Sr.(a) Gracias por compartir su experiencia con nosotros, lamentamos bastante que nuestro SPA lo encontrara cerrado, siempre procuramos que nuestros huéspedes estén enterados de su horario antes de su llegada en nuestra carta de bienvenida, también lo puede evidenciar en el canal de reservas, por favor háganos saber cuando regresa y estaremos muy atentos a reservar un espacio para usted.

Dear Mr. Luis, For the Hotel de la Opera and the staff, your visit has been a real pleasure. I would like to remind you that air conditioning in Bogota is not necessary since we have a cold climate, even our hotel is equipped with heating so that you do not have problems with the temperature.Our main interest is to make your visit a pleasant experience. On our own behalf and on behalf of each of our hotel employees, we appreciate your comments and reiterate our desire to achieve excellence in the services offered."

Monsieur Davost, nous vous remercions beaucoup de nous avoir évalués, pour nous, répondre aux attentes de nos clients est notre objectif principal, nous espérons avoir votre visite dans la prochaine occasion !!

Estimada Señora Eliana muchas gracias por su calificación!!

Dear Mr. Ryan, thank you very much for taking the time to rate us, it was a great pleasure to have you with us here at the Hotel, we hope you will give us the opportunity to accompany you again on a next occasion, you will always be welcome!

Dear Mr. Marc, thank you so much for rating us!!

Dear Mr. Benoit, thank you very much for sharing your comments and rating us, it is very important for us to know the experience of our guests and visitors, we are very sorry for the inconvenience you had regarding the noise, however your request was resolved that same day at dawn, Since the alarm clock had been programmed by the previous guest, I would like to tell you that all our rooms in the Hotel are different, none of them are identical to the other. Some are smaller, others larger, and some have an internal view of our hotel, we make sure that each room is of good quality for your stay. We hope to have your visit again and to be able to meet your expectations.

Estimado José Luis, muchas gracias por sus comentarios!!

Dear Ms. Lisa, thank you very much for rating us and sharing your experience with us, it was a real pleasure to have your visit, these types of comments help us value our service, we hope to have your visit another time!!!

Dear Ms. Nuri, thank you very much for sharing your comments and rating us, it is very important for us to know the experience of our guests and visitors, we are very sorry about the noise, we always try to make unforgettable. We hope to have your visit again and to be able to meet your expectations.

Dear Guest, thank you very much for taking the time to rate us, it was a great pleasure to have you with us here at the Hotel, we hope you will give us the opportunity to accompany you again on a next occasion, you will always be welcome!

Dear Mr. Sung, we thank you very much for having rated us, for us, meeting the expectations of our clients is our main objective, we hope to have your visit in the next opportunity!!

Dear Mr. Ralf, thank you very much for taking the time to rate us, it was a great pleasure to have you with us here at the Hotel, we hope you will give us the opportunity to accompany you again on a next occasion, you will always be welcome!

Dear Ms. Silvia, thank you very much for your comments, we are very happy to know that you enjoyed it, we hope to see you another time!

Apreciada María Elsa, muchas gracias por sus comentarios, nos encanta escuchar las experiencias de nuestros huéspedes, siempre nos esmeramos por que cada detalle sea bien visto e importante, esperamos con ansias volver a contar con su visita y poder seguir siendo testigos de momentos inolvidables, por favor consideren el Hotel de la ópera su hogar en Bogotá!!

Dear Ms. Casey, we love hearing your opinions, thank you so much for letting us know that you enjoyed your visit to the Hotel and your experience, we hope to have your company on many more occasions, please consider Hotel de la Opera your Home in Bogotá!!

Dear Guest, thank you very much for taking the time to rate us, it was a great pleasure to have you with us here at the Hotel, we hope you will give us the opportunity to accompany you again on a next occasion, you will always be welcome!

Dear Mr. Emil, thank you so much for rating us, it was a real pleasure to have you here with us!!

Dear Mr. Gidon, thank you so much for your comments!!

Dear Mr. Michael, thank you very much for rating us and sharing your experience with us, it was a real pleasure to have your visit, these types of comments help us value our service, we hope to have your visit another time!!!

Monsieur Remy,Nous vous remercions d'avoir laissé votre commentaire et vos observations sur votre séjour, pour nous il est essentiel de connaître l'expérience de nos hôtes et ainsi continuer dans l'amélioration continue, il est dommage que nous n'ayons pas répondu à vos attentes puisque notre objectif principal est de fournir une expérience agréable à nos hôtes et visiteurs,Nous sommes désolés que vous ayez eu cette mauvaise impression de nos services, chaque jour nous nous efforçons de fournir un service de haute qualité. En ce qui concerne la nourriture dans nos restaurants, nous apportons des améliorations continues pour que chaque jour soit meilleur, tout comme nos chambres, dans lesquelles nous avons inclus plus de services qui peuvent être à portée de main pour rendre votre séjour plus confortable.Nous serons très heureux de vous recevoir à nouveau et ainsi changer la perception que vous avez de notre service, veuillez considérer l'Hôtel de la Opera comme votre maison à Bogotá.

Dear Ms. Sandra, we regret the problems you had during your visit at the Hotel, however, thank you for let us know because that help us to improve and amend this kind of situations, on our own behalf and on behalf of each of our hotel employees, we appreciate your comments and reiterate our desire to achieve excellence in the services offered.

Dear Ms. Hilda, thank you so much for your comments and have the opportunity to improve our service, we really regret the situation that occurred during your visit to your stay, we assure you that we have already taken the necessary corrective actions, please feel free to contact us and have the opportunity to give you a excelent service on your next visit.

Dear Ms. Cristina, thank you so much for sharing your experience with us, it was a real pleasure to have you here at the Hotel, we are happy to hear that you enjoyed!!

Dear Mr.Felice thank you very much for your comments, we are very happy to know that you enjoyed it, we hope to see you another time

Monsieur André, merci beaucoup d'avoir pris le temps de nous évaluer, ce fut un grand plaisir de vous avoir avec nous ici à l'hôtel, nous espérons que vous nous donnerez l'occasion de vous rejoindre à nouveau lors d'une prochaine occasion, vous serez toujours les bienvenus !

Dear Mr.(s) Cleo, thank you very much for sharing your comments and qualifying us, it is very important for us to know the experience of our guests and visitors, we are very sorry that your room was not to your liking, I would like to tell you that all our rooms in the Hotel are different , none is identical to another. Some are smaller, others larger, and some have an internal view of our hotel, as yours was, however, we make sure that each room is of good quality for your stay. We hope to have your visit again and be able to meet your expectations!!

Apreciado Señor Eugenio, muchas gracias por su calificacion!!

Estimado Señor Roberto mil gracias por su apreciación y buenos comentarios, nos encanta recibir a nuestros huéspedes y disfruten de su visita en Bogotá, esperamos contar con su visita nuevamente!!!

Estimada Sra. Carmen, muchas gracias por sus comentarios, nos alegra mucho saber que disfrutó, ¡esperamos verla en otra oportunidad!

Dear Mr. Marc. Thank you so much for rating us! Please feel free to contact us to your nex visit!!

Dear Mrs. Courtney, we appreciate your rating and we regret that your stay was not to your liking. We know that you had problems with the form of payment through the platform, however, the payment was correct and we repeatedly tried to explain to you that everything was well, we know that we did everything on our part so that there was clarity and you had a pleasant stay, we hope to have your visit again and achieve a better experience, you know that you can contact us whenever you want, we look forward to your visit another time.